63 Ratings
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Score 8 out of 100
2 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Cisco Webex Support ranks higher in 1 feature set: Remote Administration

Remote Administration

6.5

Cisco Webex Support

65%
4.5

Impero Remote Manager (discontinued)

45%
Cisco Webex Support ranks higher in 13/14 features

Screen sharing

8.0
80%
9 Ratings
7.0
70%
1 Rating

File transfer

8.2
82%
9 Ratings
4.0
40%
1 Rating

Instant message

7.4
74%
7 Ratings
5.0
50%
1 Rating

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
5.0
50%
1 Rating

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
2.0
20%
1 Rating

Over-the-Internet remote session

7.7
77%
9 Ratings
5.0
50%
1 Rating

Initiate remote control from mobile

4.8
48%
6 Ratings
4.0
40%
1 Rating

Remote management of servers & workstations

1.6
16%
5 Ratings
6.0
60%
1 Rating

Remote Active Directory® management

5.1
51%
5 Ratings
3.0
30%
1 Rating

Centralized management dashboard

6.4
64%
7 Ratings
3.0
30%
1 Rating

Session record

8.7
87%
7 Ratings
6.0
60%
1 Rating

Annotations

6.8
68%
7 Ratings
3.0
30%
1 Rating

Monitoring and Alerts

5.7
57%
5 Ratings
5.0
50%
1 Rating

Multi-platform remote control

5.5
55%
7 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • Cisco Webex Support is rated higher in 1 area: Likelihood to Recommend
  • Impero Remote Manager (discontinued) is rated higher in 1 area: Support Rating

Likelihood to Recommend

7.1

Cisco Webex Support

71%
11 Ratings
6.0

Impero Remote Manager (discontinued)

60%
1 Rating

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

Impero Remote Manager (discontinued)

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

Impero Remote Manager (discontinued)

N/A
0 Ratings

Support Rating

1.3

Cisco Webex Support

13%
5 Ratings
8.0

Impero Remote Manager (discontinued)

80%
2 Ratings

Likelihood to Recommend

Cisco Webex Support

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
Anonymous | TrustRadius Reviewer

Impero Remote Manager (discontinued)

Where we use the Impero Remote Manager is in a school setting and it works really well for us. We have our teachers use it every day to make sure their students are always on track. It works really well for students that we know are likely to get off track. We can see their screen and know exactly when they get off track and can get them back on track quickly.
Anonymous | TrustRadius Reviewer

Pros

Cisco Webex Support

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Kurt Ferguson | TrustRadius Reviewer

Impero Remote Manager (discontinued)

  • It allows us to keep track of our students.
  • The user interface is really easy to use and understand.
Anonymous | TrustRadius Reviewer

Cons

Cisco Webex Support

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Shawn Oudavanh | TrustRadius Reviewer

Impero Remote Manager (discontinued)

  • It crashes frequently, so that could be fixed.
  • The ability to take over a student's screen could be a little easier as well.
Anonymous | TrustRadius Reviewer

Pricing Details

Cisco Webex Support

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Impero Remote Manager (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Cisco Webex Support

Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Zak Gunnells | TrustRadius Reviewer

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

Usability

Cisco Webex Support

Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Anonymous | TrustRadius Reviewer

Impero Remote Manager (discontinued)

No score
No answers yet
No answers on this topic

Support Rating

Cisco Webex Support

Cisco Webex Support 1.3
Based on 5 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Julio Cesar Lara Favela | TrustRadius Reviewer

Impero Remote Manager (discontinued)

Impero Remote Manager (discontinued) 8.0
Based on 2 answers
The support for Impero Remote Manager is actually really good and I have been pleased every time I have had to work with them. Any time I've had an issue with the software, I've been able to call support and have the issue resolved very quickly and things start working again.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Cisco Webex Support

I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
Anonymous | TrustRadius Reviewer

Impero Remote Manager (discontinued)

In overall features and what LanSchool can do, we actually like that product better than Impero. The reason why we went with Impero was because of the price. It has similar features but ultimately was a lot cheaper, so we chose Impero. We are a small charter school, so our budget is a lot smaller than in other school districts.
Anonymous | TrustRadius Reviewer

Return on Investment

Cisco Webex Support

  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Anonymous | TrustRadius Reviewer

Impero Remote Manager (discontinued)

  • It keeps students on task.
  • It allows our teachers to better manage how their students are using Chromebooks.
Anonymous | TrustRadius Reviewer

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