What users are saying about
63 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 63 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- Cisco Webex Support ranks higher in 1 feature set: Remote Administration
Remote Administration

6.5
Cisco Webex Support
65%

4.5
Impero Remote Manager (discontinued)
45%
Cisco Webex Support ranks higher in 13/14 features
Cisco Webex Support ranks higher in 13/14 features
Screen sharing

8.0
80%
9 Ratings

7.0
70%
1 Rating
File transfer

8.2
82%
9 Ratings

4.0
40%
1 Rating
Instant message

7.4
74%
7 Ratings

5.0
50%
1 Rating
Secure remote access with Smart Card authentication

9.0
90%
5 Ratings

5.0
50%
1 Rating
Access to sleeping/powered-off computers

6.0
60%
5 Ratings

2.0
20%
1 Rating
Over-the-Internet remote session

7.7
77%
9 Ratings

5.0
50%
1 Rating
Initiate remote control from mobile

4.8
48%
6 Ratings

4.0
40%
1 Rating
Remote management of servers & workstations

1.6
16%
5 Ratings

6.0
60%
1 Rating
Remote Active Directory® management

5.1
51%
5 Ratings

3.0
30%
1 Rating
Centralized management dashboard

6.4
64%
7 Ratings

3.0
30%
1 Rating
Session record

8.7
87%
7 Ratings

6.0
60%
1 Rating
Annotations

6.8
68%
7 Ratings

3.0
30%
1 Rating
Monitoring and Alerts

5.7
57%
5 Ratings

5.0
50%
1 Rating
Multi-platform remote control

5.5
55%
7 Ratings

5.0
50%
1 Rating
Attribute Ratings
- Cisco Webex Support is rated higher in 1 area: Likelihood to Recommend
- Impero Remote Manager (discontinued) is rated higher in 1 area: Support Rating
Likelihood to Recommend

7.1
Cisco Webex Support
71%
11 Ratings

6.0
Impero Remote Manager (discontinued)
60%
1 Rating
Likelihood to Renew

9.1
Cisco Webex Support
91%
3 Ratings

Impero Remote Manager (discontinued)
N/A
0 Ratings
Usability

7.0
Cisco Webex Support
70%
1 Rating

Impero Remote Manager (discontinued)
N/A
0 Ratings
Support Rating

1.3
Cisco Webex Support
13%
5 Ratings

8.0
Impero Remote Manager (discontinued)
80%
2 Ratings
Likelihood to Recommend
Cisco Webex Support
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.

Verified User
Director in Information Technology
Hospital & Health Care Company, 11-50 employeesImpero Remote Manager (discontinued)
Where we use the Impero Remote Manager is in a school setting and it works really well for us. We have our teachers use it every day to make sure their students are always on track. It works really well for students that we know are likely to get off track. We can see their screen and know exactly when they get off track and can get them back on track quickly.

Verified User
Administrator in Information Technology
Education Management Company, 51-200 employeesPros
Cisco Webex Support
- Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
- Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
- Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
Lead Desktop Analyst
Fidelity & Guaranty LifeInsurance, 201-500 employees
Impero Remote Manager (discontinued)
- It allows us to keep track of our students.
- The user interface is really easy to use and understand.

Verified User
Administrator in Information Technology
Education Management Company, 51-200 employeesCons
Cisco Webex Support
- During initial setups it can be a little confusing.
- The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
- When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
Software Support Engineer
InforComputer Software, 10,001+ employees
Impero Remote Manager (discontinued)
- It crashes frequently, so that could be fixed.
- The ability to take over a student's screen could be a little easier as well.

Verified User
Administrator in Information Technology
Education Management Company, 51-200 employeesPricing Details
Cisco Webex Support
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Impero Remote Manager (discontinued)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
Cisco Webex Support
Cisco Webex Support 9.1
Based on 3 answers
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Systems Administrator
On Center Software51-200 employees
Impero Remote Manager (discontinued)
No score
No answers yet
No answers on this topic
Usability
Cisco Webex Support
Cisco Webex Support 7.0
Based on 1 answer
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.

Verified User
Team Lead in Professional Services
E-Learning Company, 201-500 employeesImpero Remote Manager (discontinued)
No score
No answers yet
No answers on this topic
Support Rating
Cisco Webex Support
Cisco Webex Support 1.3
Based on 5 answers
As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
Director ejecutivo zona Noroeste-Centro
MONARCH MEXICOInformation Technology and Services, 51-200 employees
Impero Remote Manager (discontinued)
Impero Remote Manager (discontinued) 8.0
Based on 2 answers
The support for Impero Remote Manager is actually really good and I have been pleased every time I have had to work with them. Any time I've had an issue with the software, I've been able to call support and have the issue resolved very quickly and things start working again.

Verified User
Administrator in Information Technology
Education Management Company, 51-200 employeesAlternatives Considered
Cisco Webex Support
I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.

Verified User
Manager in Professional Services
Computer Software Company, 201-500 employeesImpero Remote Manager (discontinued)
In overall features and what LanSchool can do, we actually like that product better than Impero. The reason why we went with Impero was because of the price. It has similar features but ultimately was a lot cheaper, so we chose Impero. We are a small charter school, so our budget is a lot smaller than in other school districts.

Verified User
Administrator in Information Technology
Education Management Company, 51-200 employeesReturn on Investment
Cisco Webex Support
- WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
- WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.

Verified User
Director in Information Technology
Hospital & Health Care Company, 11-50 employeesImpero Remote Manager (discontinued)
- It keeps students on task.
- It allows our teachers to better manage how their students are using Chromebooks.

Verified User
Administrator in Information Technology
Education Management Company, 51-200 employees