What users are saying about
65 Ratings
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Score 7.9 out of 100
9 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Radmin Remote Administrator ranks higher in 1 feature set: Remote Administration

Remote Administration

6.6

Cisco Webex Support

66%
10.0

Radmin Remote Administrator

100%
Radmin Remote Administrator ranks higher in 12/14 features

Screen sharing

8.2
82%
9 Ratings
10.0
100%
1 Rating

File transfer

8.3
83%
9 Ratings
10.0
100%
1 Rating

Instant message

7.4
74%
7 Ratings
10.0
100%
1 Rating

Secure remote access with Smart Card authentication

9.0
90%
5 Ratings
N/A
0 Ratings

Access to sleeping/powered-off computers

6.0
60%
5 Ratings
10.0
100%
1 Rating

Over-the-Internet remote session

7.9
79%
9 Ratings
10.0
100%
1 Rating

Initiate remote control from mobile

4.4
44%
6 Ratings
N/A
0 Ratings

Remote management of servers & workstations

1.7
17%
5 Ratings
10.0
100%
1 Rating

Remote Active Directory® management

5.7
57%
5 Ratings
10.0
100%
1 Rating

Centralized management dashboard

6.8
68%
7 Ratings
10.0
100%
1 Rating

Session record

8.6
86%
7 Ratings
10.0
100%
1 Rating

Annotations

6.9
69%
7 Ratings
10.0
100%
1 Rating

Monitoring and Alerts

6.4
64%
5 Ratings
10.0
100%
1 Rating

Multi-platform remote control

5.2
52%
7 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • Radmin Remote Administrator is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.4

Cisco Webex Support

74%
11 Ratings
10.0

Radmin Remote Administrator

100%
1 Rating

Likelihood to Renew

9.1

Cisco Webex Support

91%
3 Ratings

Radmin Remote Administrator

N/A
0 Ratings

Usability

7.0

Cisco Webex Support

70%
1 Rating

Radmin Remote Administrator

N/A
0 Ratings

Support Rating

1.2

Cisco Webex Support

12%
5 Ratings

Radmin Remote Administrator

N/A
0 Ratings

Likelihood to Recommend

Cisco

We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Famatech

Excellent working tool for remote connection between computers. Allows you to work with your customers remotely and provide quality support, and allows the simultaneous connection of several computers. Aso saves the information of connections made for future connections, as well as allows you to eliminate or modify the data of the connections that have been made.
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Pros

Cisco

  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
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Famatech

  • It allows you to add equipment to connect to it
  • It allows you to save the information of the connected equipment
  • It allows you to eliminate equipment or modify the information of the same ones if it has changed
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Cons

Cisco

  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
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Famatech

  • Slow or intermittent connectivity if there is no good communication link between connected equipment
  • They could add functionality so that the user of the tool can take full control of the equipment when changing users
  • Provide more detailed information about the user that makes the remote connection to the computer
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Pricing Details

Cisco Webex Support

Starting Price

Editions & Modules

Cisco Webex Support editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Radmin Remote Administrator

    Starting Price

    Editions & Modules

    Radmin Remote Administrator editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cisco

      The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
      Read full review

      Famatech

      No answers on this topic

      Usability

      Cisco

      Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
      Read full review

      Famatech

      No answers on this topic

      Support Rating

      Cisco

      As a user of Cisco Webex Support, I have never had to contact Cisco for technical support as it is a very easy to use tool.
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      Famatech

      No answers on this topic

      Alternatives Considered

      Cisco

      I would say that Cisco Webex Support stacks up pretty evenly in capability, but in some regards (video clarity, toll-free access, etc.) they were even better. Where they did provide a better solution for toll-free access on audio bridges, their audio quality was worse for those that wanted to use VoIP for the audio conference bridge.
      Read full review

      Famatech

      Read full review

      Return on Investment

      Cisco

      • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
      • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
      Read full review

      Famatech

      No answers on this topic

      Add comparison