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Citrix AppDNA (discontinued) vs. Help Desk Migration

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Citrix AppDNA (discontinued)

    Score8.4 out of 10
    N/ACitrix's AppDNA is application migration software, that has been discontinued.N/A

    Help Desk Migration

    Score9.5 out of 10
    Mid-Size Companies (51-1,000 employees)
    Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A
    Pricing
    Citrix AppDNA (discontinued)Help Desk Migration
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Citrix AppDNA (discontinued)Help Desk Migration
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Citrix AppDNA (discontinued)Help Desk Migration
    Considered Both Products
    Discontinued Products
    No answer on this topic
    Help Desk Migration
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    User Ratings
    Citrix AppDNA (discontinued)Help Desk Migration
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.5
    (9 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (9 ratings)
    User Testimonials
    Citrix AppDNA (discontinued)Help Desk Migration
    Likelihood to Recommend
    Discontinued Products
    Desktop Operating System upgrades and migrations to ensure installed applications are compatible with the new environment. If an environment does not have a lot of locally installed applications and heavily dependent on web applications, cloud applications, and Microsoft App-V, then AppDNA is not going to be beneficial in that organization.
    Incentivized
    Read full review
    Help Desk Migration
    Any time you have a complex migration project where losing critical data isn't an option. We previously used Help Desk Migration to migrate from Salesforce Service Cloud to Zendesk, and after a seamless migration, they were the perfect partner to enlist for the migration to Odoo Helpdesk. If you need reliability, structured mapping, and a communicative team to guide you through the process, this platform is for you.
    Read full review
    Pros
    Discontinued Products
    • Citrix AppDNA has a user friendly interface for admins to use and the product is updated well by Citrix Support.
    • It does not take a lot of resources to deploy AppDNA and can be done within a work week even for a large environment.
    • The reports not only show compatible and incompatible applications, but provide suggested solutions for incompatible applications to resolve and make them compatible with new Operating System.
    • If you have Citrix XenApp or XenDesktop Platinum, AppDNA is included and no additional cost.
    Incentivized
    Read full review
    Help Desk Migration
    • Listening and gathering information
    • Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
    • Reasonably priced
    Read full review
    Cons
    Discontinued Products
    • Citrix AppDNA should get more frequent updates on application compatibility list and provide even more detailed suggestions for fixes and perhaps auto-fix feature for some applications.
    • Compatiblity with legacy Operating Systems could be expanded to include more applications and OS to increase usability.
    • A good essential tool that should be marketed more by Citrix to organizations for usage beyond Citrix environment. Most non-Citrix IT personnel and management are unaware of the benefits of AppDNA and it's ability to help with desktop Operating System migrations.
    Incentivized
    Read full review
    Help Desk Migration
    • I think the field map could be a little more entuitive with better explanations of what each field is for.
    Read full review
    Usability
    Discontinued Products
    No answers on this topic
    Help Desk Migration
    Overall, the service is very easy to use. The only hang up I ran into was that it's difficult to avoid re-running the demo once the demo is complete and you're ready to look at the full migration options.
    Read full review
    Alternatives Considered
    Discontinued Products
    AppDNA is more robust and provide a nice report of application compatibility list to review and segment verified applications from problematic applications. It takes one step further from the Microsoft Windows Migration Tool by providing solutions to fix the problematic applications.
    Incentivized
    Read full review
    Help Desk Migration
    Mainly used vendor PS teams and individual consultants in the past plus some more enterprise-gearer ETL platforms. Relokia's Help Desk Migration service beats them all by a massive margin due to low cost, high speed and low complexity
    Read full review
    Return on Investment
    Discontinued Products
    • AppDNA was relatively easy to deploy with a small team of 3-4 support IT personnel and took a week to deploy and another week for us to configure and use.
    • Great tool to cut down on manual process of testing initial application compatibility before system upgrade.
    • If you are a Citrix Platinum customer, there is no reason not to use this tool and a great way to consider upgrading to Platinum if you are an Advance or Enterprise customer.
    • For a single large organization (over 3000 desktops), if you are planning a desktop Operating System upgrade you need to take a look at AppDNA.
    Incentivized
    Read full review
    Help Desk Migration
    • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
    Read full review
    ScreenShots

    Help Desk Migration Screenshots

    Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.