Timely Support and Seamless Article Migration
May 01, 2025

Timely Support and Seamless Article Migration

Byron Chesney | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Help Desk Migration

We had several thousand knowledge articles to migrate from Salesforce (SFDC) to Zendesk. It was critical that public articles remained public, internal-only articles stayed internal, and that all screenshots and attachments transferred correctly. In addition, we were working under a tight deadline and needed the migration completed quickly to launch our new help desk site on time.

Pros

  • Very responsive support team.
  • Great step by step instructions.
  • Ability to rerun the migration.

Cons

  • I think the field map could be a little more entuitive with better explanations of what each field is for.
  • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
It was very simple to use.

Do you think Help Desk Migration delivers good value for the price?

Yes

Are you happy with Help Desk Migration's feature set?

Yes

Did Help Desk Migration live up to sales and marketing promises?

Yes

Did implementation of Help Desk Migration go as expected?

Yes

Would you buy Help Desk Migration again?

Yes

Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.

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