Nice Help Desk Migration tool
April 29, 2025

Nice Help Desk Migration tool

Saravanan Venkatesan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Help Desk Migration

Migrating from Fresh Service to Jira for Service Desk

Pros

  • Listening and gathering information
  • Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
  • Reasonably priced

Cons

  • There is little room for improvement in the GUI
  • Tool consolidation
  • Cost reduction
  • Ease of maintenance
Both their demo and full migrations are pretty easy to use

Do you think Help Desk Migration delivers good value for the price?

Yes

Are you happy with Help Desk Migration's feature set?

Yes

Did Help Desk Migration live up to sales and marketing promises?

Yes

Did implementation of Help Desk Migration go as expected?

Yes

Would you buy Help Desk Migration again?

Yes

We were able to migrate and budget and time

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