ClearDATA vs. LightEdge

ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.

Incentivized

OnRamp is great for medium or large size companies that need to organize information in a way that is easily accessible. It is not great for small companies who don't have a lot of customers.

Incentivized

• Leadership is very attentive, working hard to forge interpersonal relationships

Incentivized

• OnRamp does a great job at pulling up specific contact information about our donors
• OnRamp allows for us to find detailed payment information regarding postings to our general ledger
• It is very easy to run various reports with OnRamp

Incentivized

• Support was a challenge. Often tickets would sit until escalated.
• Clear expectations on both sides caused communication challenges.
• Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.

Incentivized

• I hear complaints from our donations department on how extractions can be difficult at times when pulling multiple years information
• OnRamp can make room for improvement by allowing us to make changes from an admin standpoint on how we pull up certain reports

Incentivized

Zadara: This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.

Incentivized

OnRamp is much easier to use then Financial Edge with its user-friendly interface. Financial Edge seems dated and is much more complicated when running reports.

Incentivized

• Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
• Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
• From a customer service standpoint, it was 50/50.

Incentivized

• OnRamp saves us time on retrieving data
• OnRamp helps us organize payment information and makes it easily accessible for users
• The security of using OnRamp is the best investment a company can make.

Incentivized