2 Ratings
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Score 6.1 out of 100
2 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

ClearDATA

ClearDATA recognized their challenges and made efforts to resolve them. However, they learned DR was not their forte. Instead, they turned their focus towards cloud application and data hosting. Considering the relationships built, I would try their services again, especially with some of our applications needing to be moved into a legacy format.
Anonymous | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
Anonymous | TrustRadius Reviewer

Pros

ClearDATA

  • Leadership is very attentive, working hard to forge interpersonal relationships
Anonymous | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • Remote hand services often pretty responsive and good follow through
  • Shipping and handling was never an issue at Navisite facility for our hardware orders
  • Managed services were also very competent to address issues within short amount of time
Anonymous | TrustRadius Reviewer

Cons

ClearDATA

  • Support was a challenge. Often tickets would sit until escalated.
  • Clear expectations on both sides caused communication challenges.
  • Data stored in the cloud was over 7 days old, and if there was a need to restore the data, business continuity would be greatly affected.
Anonymous | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
  • Avoiding too many management changes will help create good connection with individuals for sustained harmony
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ClearDATA

No score
No answers yet
No answers on this topic

Navisite Managed Infrastructure Services (NaviCloud)

Navisite Managed Infrastructure Services (NaviCloud) 8.0
Based on 1 answer
Price and facility equipment, location of the hosting facility factor into the decision to renew
Anonymous | TrustRadius Reviewer

Alternatives Considered

ClearDATA

Zadara:This is our current provider. We have a SaaS (Storage as a Service) solution coupled with cloud disaster recovery. So far, this service has been exemplary.
Anonymous | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No answers on this topic

Return on Investment

ClearDATA

  • Hard to say as we never really tested the data recovery, even though it was part of the scope of the project.
  • Considering the challenges, I would say we paid for something we didn't receive. However, when escalated we got somewhere.
  • From a customer service standpoint, it was 50/50.
Anonymous | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • Better customer service
  • Faster turnaround time for deployment of new cage/cabinets resulting into meeting customer needs
  • Improved reliability and uptime with timely remote hand request
Anonymous | TrustRadius Reviewer

Pricing Details

ClearDATA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Navisite Managed Infrastructure Services (NaviCloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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