Likelihood to Recommend As a true content management system it is great for site and content creation. It does need some help when it comes to adding functionality for using modern code systems that require server side scripting. For a marketing or public company site, it is an ideal CMS. For a SAAS type site, there could be many road blocks.
Read full review Well suited for our needs of multiple images for auto auctions from a variety of sellers. Pointing them to one platform is easier than attempting to use a variety of platforms as we were doing before (email, slack,
Dropbox and
Google Drive would randomly be used by a variety of employees )
Read full review Pros Easy to get going for a business that has tons of content they need to manage. Clickability offers development and design services so you don't really even need IT. No need to worry about server uptime, storage, bandwidth, etc you have all the reports at your fingers for what you are using. Simple template and content design system, easy to expand and add. Powerful CMS and settings with a design and programming guide provided. AkAMAI and Limelight CDN's can be used for powerful and fast loading in many regions. Debugging tools to see how long specific templates and content load is exceptional. One can narrow down that this specific template ran X number of times and took this look and had to be stopped at X number of time due to exceeding set limits. Having a built in Dev, Staging, Production environments for testing makes seeing new features and how they will integrate into your site seamless. Read full review Flexible. This CMS can be easily extended and provide access to dynamic content Simple. The WYSWG is very easy to work with and identifying pages and content in the system is fairly easy Clean Interface. The interface is clean and uncluttered keeping focus on the content and not other factors. Read full review Cons Choosing ad size/placement should be easier than it is. Now, I have to re-create the whole thing. When you "save" anything a pop-up comes up that is redundant. Ad list only shows a limited number. It's not until you click on one and cancel it out, then you can see all the listings. A bit tedious and redundant. Read full review Contentful uses "references" to allow you to build very modular content. If I have a "slider" content type, I can create a "slide" content type which references a "button" content type, and so forth. This works well, but I occasionally wish there was a better solution for one-off content, like a settings page. Currently, this is done for creating an entire content type called "settings" with a single entry. Not a big deal, but not ideal, either. There are a few quirks with GatsbyJS integration, etc, but these issues are being fixed and improved upon very quickly. A minor gripe, but Contentful does not have a way to organize fields within an entry. Entries with many fields are somewhat tiresome to scroll through. Read full review Likelihood to Renew As mentioned in the last questions we are going to use a competitor brand next year. I think the issues are trying to find and fix problems from the previous programer. The steep learning curve and lack of mobile and social sharing capabilities. Things that I like are the strength of the programing which comes with a trade off. The ease for those who don't know markup to make updates to the website. Clickability isn't the easiest and can be difficult to find the content that you are interested in. We will not be using it next year.
Read full review Usability My experience with Clickability has been mostly positive but there are a few areas for improvement. It's generally easy to learn and use on a daily basis. I can move fast and do my job with speed with needed. But there is some clunky functionality with targeting and page building. My rating would be higher if some improvements were made.
Read full review Support Rating I found that some agents were better then others, usually you have an account representative and that I would consider level 1 support. To get really complex answers you need to talk with an engineer.
Read full review Implementation Rating Overall, it was pretty seemless to switch the sites over.
Read full review Alternatives Considered Many of other content management systems similar to WordPress need custom installation. The server costs and upgrades quickly add up. Clickability while expensive, eliminated the overhead of managing all the dependency needs for a CMS. Clickability also works with its clients to understand the business needs and proposes the solutions accordingly. They have a good support team.
Read full review In the past we've used
WordPress to manage documentation content.
WordPress was more flexible than Contentful but also prone to inconsistencies and we ended having a lot of hacks to accomplish various
WordPress tricks. With Contentful there's less ambiguity so content producers are less likely to go astray. We also have our own in-house programmatic template solution for managing content, but this was a previous pain point when we needed to get the dev team to do a deploy for every content change.
Read full review Return on Investment I know a big positive is the fact that it is always-on. We are the leading news corporation for our state, and in many markets, nationwide. We pride ourselves on our strong ethics in the community and thus need to exude reliability to maintain the trust of these communities. Having a website fail periodically erodes that reliable perception. It has allowed different areas of the company to approach our team and work in a cohesive manner. Dave Sell Manager, Interactive Development / Software+Web+Cloud Engineer
Read full review Positive - new hires are able to get onboarded quicker with us using Contentful Positive - we can customize the journey of what modules/material the user sees after a course/video/article Positive - it's been an overall game changer when hiring external candidates who need extensive training Read full review ScreenShots