ClickMeeting vs Coda

• Professional Live Interface - One of the reasons we chose ClickMeeting was how professional it looked from the viewer's experience. Our client is very small, but the interface makes them look like a top-notch firm to viewers.
• Customization - Our client didn't have to forego their brand for a service, they were able to make it work for them. Also ties in with my point above.
• Easy Event Creation - Takes no time at all to plan/schedule an event or meeting.

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• Flexibility. It's easy to get started on a small scale, but add more complex organization strategies as needed.
• Integrations. It's simple to ingest data from sources like Zapier for time-saving automations.
• Useful components. View table data across different formats like cards or custom detail views.

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• As with most new software, ClickMeeting did create a learning curve for many of the employees - thus training was necessary.
• Our company is contracted by the Federal Government, thus a lot of our information needs to be kept private. Some of our high-level management have noticed that ClickMeeting only provides 128-bit AES encryption, which we feel can be improved upon.
• Some of our remote users have found that ClickMeeting has some lag-time when using it on their android devices.

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• It takes getting used to in terms of how the formulas per column is implemented, in contrast to how we build tables in Excel. For organization/team purchase, it would be worth considering having a training for the core team of users. Right now, we do a lot of self-learning.
• Inability to email charts or image without these objects being hosted on a third party. The community has been great in providing workarounds but it would be much more convenient to be able to have such ability natively.
• APAC Support. I'm based in Malaysia, due to timezone differences, even with a livechat implemented, the support for each step and conversation takes up to 24 hours per response. Having some hours covered in our timezone would greatly improve customer support experience.

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• Webinars organized on the ClickMeeting platform clearly improve communication with our users and help to transfer knowledge and build relationships.
• User satisfaction is increasing thanks to the ability to actively participate in webinars through chat and Q&A.
• Using ClickMeeting's tools directly impacts our user satisfaction and user growth.

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• Increased insight for all stakeholders involved--both in terms of overview and details
• Better grip on issues and escalations--reduced friction, confusion, and higher clarity on status, next actions, and ownership.
• Reduced time required by those who need to maintain all information. Record (a detail) once and use multiple times.

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