Item: ClickMeeting
Rating: 10
Author: Jakub Dąbroś

Overall Satisfaction with ClickMeeting

Use Cases and Deployment Scope

We created a series of webinars targeting young, innovative minds in country. It lasted almost two months and gathered over 350 participants. It was very important to us that everyone could comfortably write their questions/opinions during the webinar, and Q&A function exceeded our expectations. With the end of this project we are currently planning new webinars and workshops that will educate the youth.

Pros and Cons

Pros

Q&A
Large group meetings
Interactive presentations

Cons

Better webinar invitations (anti-spam filters)

Return on Investment

Over 350 participants - we thought maximum was around 100

Alternatives Considered

Microsoft Teams

Key Insights

Do you think ClickMeeting delivers good value for the price?

Yes

Are you happy with ClickMeeting's feature set?

Yes

Did ClickMeeting live up to sales and marketing promises?

Yes

Did implementation of ClickMeeting go as expected?

Yes

Would you buy ClickMeeting again?

Yes

Other Software Used

monday.com, Google Workspace, Slack

Likelihood to Recommend

Creating webinars that need to be interactive and user-friendly. Our go to was: maximise the engagement and create space to speaking-up what's on their minds. Thanks to ClickMeeting we achieved those targets, and our participants were satisfied with the overall organisation of the event. In next step we will create smaller, but more "workshop-y" events, and we believe the platform will do great in new (for us) scenario.

ClickMeeting Feature Ratings

Using ClickMeeting

Users and Roles

9 - Project Coordinators, Management

Support Headcount Required

1 - We do not think it requires special skills - platform is intuitive.

Business Processes Supported

Webinars
Workshops

Innovative Uses

Interactive meetings

Future Planned Uses

More workshops
More webinars
Meetings with our team

Likelihood to Renew

Evaluating ClickMeeting and Competitors

Products Replaced

Key Differentiators

Price
Product Features
Product Usability

Evaluation Lessons Learned

We would not change it.

ClickMeeting Implementation

Implementation Rating

It was very simple.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

We did not have any issues.

ClickMeeting Support

Support Rating

As I said before - great people, very helpful and open-minded. We are very happy with the support.

ClickMeeting Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

We did not. We have our contact person who helps us.

Bug Resolution

Exceptional Examples of ClickMeeting Support

Before our first webinar - the team helped us with the main functions.

Using ClickMeeting

Usability

We thought finding the right platform for our webinars would take at least a month. The whole process with ClickMeeting lasted around 3 days. Apart from the platform, we also gained a person who is with us every step of the way and helps us if something is unclear. We are very happy with offered functions and possibilities of integration (we will test them in the upcoming year).

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None