TrustRadius

Clientele Digital vs. Webex Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Clientele Digital
Score 0.0 out of 10
N/A
Clientele Digital is a secure space for communication between businesses and customers. It helps businesses with recurring clients to communicate effectively over client's preferred channels in compliant and secure way inspired by consumer behaviour research.N/A
Webex Connect
Score 9.0 out of 10
N/A
Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…N/A
Pricing
Clientele DigitalWebex Connect
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Clientele DigitalWebex Connect
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$99 No setup fee
Additional Details——
More Pricing Information
Best Alternatives
Clientele DigitalWebex Connect
Small Businesses
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
Telegram
Telegram
Score 8.9 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Clientele DigitalWebex Connect
Likelihood to Recommend
-
(0 ratings)
8.6
(8 ratings)
Usability
-
(0 ratings)
8.5
(7 ratings)
User Testimonials
Clientele DigitalWebex Connect
Likelihood to Recommend
Decision Tree Tech LLC
No answers on this topic
Cisco
I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers.
Tarandeep Kaur | TrustRadius Reviewer
Tarandeep Kaur
Devops Manager
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Pros
Decision Tree Tech LLC
No answers on this topic
Cisco
  • It makes customer communication easy.
  • It improves customer interactions.
  • I like its ability to personalize customer journey as thus helps boost customer satisfaction.
  • It comes with great automation capabilities.
  • It better customer experience as well as enhancing digital resilience.
  • The tool supports multiple digital communication channels.
LL
Lagut Lehiany
Customer Relations Manager
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Cons
Decision Tree Tech LLC
No answers on this topic
Cisco
  • A high end application UI suffocates on low end hardware, so a "lite" version should be there
  • SDK integration is messy for starters
RN
Rohan Nirwan
Associate Developer
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Usability
Decision Tree Tech LLC
No answers on this topic
Cisco
I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.
PS
Pahul Singh
IT Manager
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Alternatives Considered
Decision Tree Tech LLC
No answers on this topic
Cisco
Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together.
JG
Jaime Gomes
Solutions Architecture
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Return on Investment
Decision Tree Tech LLC
No answers on this topic
Cisco
  • Customers are more satisfied
  • Agility to Post Sales requests
  • Cost Reduction because we answer less voice calls
  • Reports can be improved
Verified User
Anonymous
Read full review
ScreenShots

Clientele Digital Screenshots

Screenshot of SECURE MESSAGING Send and receive text, voice, and video messages from a secure messaging center within your app. Maintain rigorous security, while delivering an on-demand messaging experience. LIVE NOTIFICATIONS Notify about changes, upcoming appointments and important events in real-time and confirm message delivery with Push Notifications. INTERACTIVE CHAT Create instant dialogue with intelligent chat bot and document transcript in your Backoffice. VIDEO APPOINTMENTS Host and attend real-time video meetings from your app, with visual annotations, screensharing, and the ability to record any conference for future review and reference.Screenshot of ONLINE PAYMENTS Share invoices with clients on secure portal and allow payment by credit card. SECURE DOCUMENT SHARING Share documents with clients on secure portal and make it easy to find when needed. DIGITAL SIGNATURE Allow documents to be signed by clients online and cut turnaround times.Screenshot of BACK OFFICE (CRM) INTEGRATION Multiply efficiency by integrating your CRM or other BackOffice system with clients portal and automate manual customer care processes. KNOWLEDGE BASE Educate your customers how to maximize value of your business by sharing guides, training materials and best practices. ANALYTICS Data driven decision making practice is fundamental for continual growth. It enables companies to create new business opportunities, generate more revenue, predict future trends, optimize current operational efforts, and produce actionable insights. Know your customers better by tracking their behavioral trends and respond fast.