Webex Connect

Webex Connect

Webex Connect

35 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Webex Connect	Score 8.8 out of 10	N/A	Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…	N/A

Pricing

Webex Connect

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Webex Connect
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Webex Connect
Considered Both Products	Webex Connect JT Jim Timmins Architecture Senior Manager Chose Webex Connect We chose Webex Connect for our organization because, in our experience, Cost is much better vs Twilio Incentivized Helpful? Verified User Engineer Chose Webex Connect Webex is the tool for the ominichannel and it integrates very well with others Cisco products in the portfolio. It is a evolution of the Cisco Unified Contact Center that we used for log years. Now it bring to us new options to solve customer needs and is secure and have a very … Incentivized Helpful? Verified User Engineer Chose Webex Connect Twilio work for us, but we need more multi-channel orchestration. With Webex Connect it is possible with our a lot of development of code. In my experience I think the Twilio will need more experience engineers to configure our scenario and to solve our problems with diferent … Incentivized Helpful? Tarandeep Kaur Devops Manager Chose Webex Connect Webex Connect has a great user interface and multiple client handling capacity, which makes it stand out from the competition. They also have support from Cisco teams, which is a game changer in this field. They have way more advanced systems than other companies. Incentivized Helpful? Devendra Kumar SOFTWARE TESTING MANAGER Chose Webex Connect Webex Connect is a benchmark for all the similar products as it has that capacity to run multiple tasks at a time as well as it's really good with sending connections as well as communicated channels between users , hence it's a must-have for businesses and that's the main … Incentivized Helpful? PS Pahul Singh IT Manager Chose Webex Connect The thing which makes Webex Connect different from its alternatives is its performance and quality they provide to the end user. They have a dedicated end to end encryption codes which is realizable and must have for a business due to that only we have chosen Webex Connect … Incentivized Helpful? JG Jaime Gomes Solutions Architecture Chose Webex Connect Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together. Incentivized Helpful?

Best Alternatives
	Webex Connect
Small Businesses	Telegram Score 8.7 out of 10
Medium-sized Companies	Telegram Score 8.7 out of 10
Enterprises	Telegram Score 8.7 out of 10
All Alternatives	View all alternatives

User Ratings
	Webex Connect
Likelihood to Recommend	8.6 (8 ratings)
Usability	8.5 (7 ratings)

User Testimonials
	Webex Connect
Likelihood to Recommend	Cisco I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers. Incentivized Tarandeep Kaur Devops Manager Read full review
Pros	Cisco A good Omnichannel with (Social Media, Chat, E-mail) Chatbot that bring the answers to our customers Flow Builder with Cards that are interconnected Incentivized Verified User Anonymous Read full review
Cons	Cisco A high end application UI suffocates on low end hardware, so a "lite" version should be there SDK integration is messy for starters Incentivized RN Rohan Nirwan Associate Developer Read full review
Usability	Cisco I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also. Incentivized PS Pahul Singh IT Manager Read full review
Alternatives Considered	Cisco Webex Connect has a great ecosystem integration with other cloud solutions such as Contact Center. It's a handy common use to connect those platforms working together. Incentivized JG Jaime Gomes Solutions Architecture Read full review
Return on Investment	Cisco Our Customers sometimes calls to common questions and it was solved over a BOT automation Reduce the number of agents required work simultaneously Digital Channels are today more used then compared with traditional telephony calls Incentivized Verified User Anonymous Read full review
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