Webex Connect

Webex Connect

Webex Connect

39 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Webex Connect	Score 9.0 out of 10	N/A	Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-app, Email, Apple Business Chat, Facebook Messenger, WhatsApp, and other messaging apps, Webex Connect automates orchestration of these interactions with backend systems. A visual drag-&-drop builder allows the user…	N/A

Pricing

Webex Connect

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Webex Connect
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Webex Connect
Considered Both Products	Webex Connect Shakti Singh Chouhan Senior Software Engineering Manager - II Chose Webex Connect Webex Connect has the ability to automate customer interactions with channels ike SMS, email, chat, WhatsApp, and social media all in one place by integrating other tools, which saves time and ensures consistent customer experiences. Incentivized Helpful? Vaibhav Madaan Flutter Developer Chose Webex Connect Twilio is mostly for smaller projects or highly customized projects but Webex Connect is more enterprise level when it comes to a more professional and highly enterprise grade level solution Twilio does not even compare to Webex Connect Twilio is more developer friendly and … Incentivized Helpful? Verified User Consultant Chose Webex Connect It doesn't stack against software like Teams - although Teams does have its own faults. Teams streamlines the communication between users, while Webex Connect feels outdated and is very glitchy. It is an ordeal to use Webex Connect when compared to Teams or even other similar … Helpful? JT Jim Timmins Architecture Senior Manager Chose Webex Connect We chose Webex Connect for our organization because, in our experience, Cost is much better vs Twilio Incentivized Helpful? Verified User Engineer Chose Webex Connect Webex is the tool for the ominichannel and it integrates very well with others Cisco products in the portfolio. It is a evolution of the Cisco Unified Contact Center that we used for log years. Now it bring to us new options to solve customer needs and is secure and have a very … Incentivized Helpful? Verified User Engineer Chose Webex Connect Twilio work for us, but we need more multi-channel orchestration. With Webex Connect it is possible with our a lot of development of code. In my experience I think the Twilio will need more experience engineers to configure our scenario and to solve our problems with diferent … Incentivized Helpful? Tarandeep Kaur Devops Manager Chose Webex Connect Webex Connect has a great user interface and multiple client handling capacity, which makes it stand out from the competition. They also have support from Cisco teams, which is a game changer in this field. They have way more advanced systems than other companies. Incentivized Helpful? Devendra Kumar SOFTWARE TESTING MANAGER Chose Webex Connect Webex Connect is a benchmark for all the similar products as it has that capacity to run multiple tasks at a time as well as it's really good with sending connections as well as communicated channels between users , hence it's a must-have for businesses and that's the main … Incentivized Helpful? PS Pahul Singh IT Manager Chose Webex Connect The thing which makes Webex Connect different from its alternatives is its performance and quality they provide to the end user. They have a dedicated end to end encryption codes which is realizable and must have for a business due to that only we have chosen Webex Connect … Incentivized Helpful?

Best Alternatives
	Webex Connect
Small Businesses	Telegram Score 9.0 out of 10
Medium-sized Companies	Telegram Score 9.0 out of 10
Enterprises	Telegram Score 9.0 out of 10
All Alternatives	View all alternatives

User Ratings
	Webex Connect
Likelihood to Recommend	8.6 (7 ratings)
Usability	8.5 (6 ratings)

User Testimonials
	Webex Connect
Likelihood to Recommend	Cisco I feel that Webex Connect has always been a great companion for me and our company's teams. They have provided us with exceptional support and significantly improved our business communication with our teams and clients, which is directly reflected in our business numbers. Incentivized Tarandeep Kaur Devops Manager Read full review
Pros	Cisco It makes customer communication easy. It improves customer interactions. I like its ability to personalize customer journey as thus helps boost customer satisfaction. It comes with great automation capabilities. It better customer experience as well as enhancing digital resilience. The tool supports multiple digital communication channels. LL Lagut Lehiany Customer Relations Manager Read full review
Cons	Cisco integrating multiple third-party applications The initial setup and configuration can be a bit complex for new users The documentation could be more detailed for advanced automation use cases, and sometimes the response time for support queries feels slower during peak hours. Incentivized Shakti Singh Chouhan Senior Software Engineering Manager - II Read full review
Usability	Cisco I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also. Incentivized PS Pahul Singh IT Manager Read full review
Alternatives Considered	Cisco It doesn't stack against software like Teams - although Teams does have its own faults. Teams streamlines the communication between users, while Webex Connect feels outdated and is very glitchy. It is an ordeal to use Webex Connect when compared to Teams or even other similar applications. I do not recommend Webex Connect. Verified User Anonymous Read full review
Return on Investment	Cisco Webex Connect has enabled us to automate customer follow-ups via email and SMS reminders. The software has enabled us to schedule property viewings at different locations, depending on the customer's flexibility and preferences. The use of Webex Connect has enabled us to send our available properties for sale to our target clients and investors. DW Dallaire warui Property Agent Read full review
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