An Efficient and Must have software For IT, Webex Connect!
Updated March 01, 2025

An Efficient and Must have software For IT, Webex Connect!

Pahul Singh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Connect

As per my Experience, Webex Connect is a Great communication and collaboration tool that’s part of the Webex family, designed to help teams stay connected and work together more efficiently which is helping us a better and efficient communication between our internal stakeholders as well as our clients and customers.

Pros

  • Webex Connect offers chat, voice calls
  • Video Conference and sharing
  • Large scale meetings
  • Secured and safe

Cons

  • The ability to interact with this application via a smart phone needs some improvement
  • Integrations
  • AI Integrations and deployments
  • Great UI
  • Helped us in minimizing call dropping by 18%
  • Digital Channels capabilities
  • End to End Orchestration
I would rate a solid 9 in case of usability as it does its work perfectly without any lacks and delays, we are using it for almost 3 years now and have not faced any major bug or issue with it. along with that it's easy to construct a Flow end to end where you just drag and drop icons to make the nodes working together with each other and as well as its learning curve is very simple and can be used by a non tech person also.
The thing which makes Webex Connect different from its alternatives is its performance and quality they provide to the end user. They have a dedicated end to end encryption codes which is realizable and must have for a business due to that only we have chosen Webex Connect over other alternatives.

Do you think Webex Connect delivers good value for the price?

Yes

Are you happy with Webex Connect's feature set?

Yes

Did Webex Connect live up to sales and marketing promises?

Yes

Did implementation of Webex Connect go as expected?

Yes

Would you buy Webex Connect again?

Yes

Sometimes while using it we found it less responsive, glitches and server errors. That can be definitely improved for sure they can definitely improve on latency and loading of data can be more smooth as per my opinion, rest everything is okay. It does its job perfectly, and I am happy.

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