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Webex Connect review from a Developers standpoint.
November 27, 2023

Webex Connect review from a Developers standpoint.

Rohan Nirwan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Connect

I have been a part of Cisco Webex Connect and other Cisco-Webex family products from an early stage in our organization. I have several clients who actually mandate meetings and chat communication through Webex Connect, as they have their internal communication integrated with Cisco Webex Connect. Thus Webex Connect chats and meetings are integral parts of our daily communication process. I do have experience on multiple other Webex competitors, but I would always prefer Webex Connect for its materialistic design and UI. Apart from that, the major benefit for me on Webex is cross-platform stable application availability, which many of the competitors are not able to provide with a "stable" application.

The main work for me with Webex Connect is to create and launch automated flows which work across multiple channels, this is done on the inputs provided by Marketing teams, along with the details provided by Project management team.
  • Automated responses to customers
  • Automation of customers onboarding
  • Easy integration with existing infrastructure
  • Cross OS compatibility
  • Flow builder
  • Bot manager
  • A high end application UI suffocates on low end hardware, so a "lite" version should be there
  • SDK integration is messy for starters
  • Bot builder
  • Appointment flow maker
  • Reporting
  • The simplicity of integration of API with multiple messaging apps has increased our reach.
  • We ourselves are impressed with Cisco's Webex platform, and are planning to switch to our majority of communication channels to Webex platform applications.

Do you think Webex Connect delivers good value for the price?

Yes

Are you happy with Webex Connect's feature set?

Yes

Did Webex Connect live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Connect go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Connect again?

Yes

Webex Connect is a necessity for many of our clients, and we have observed that their whole infrastructure is built around it. This proves to be more helpful, when you are working across platforms across multiple apps. Apart from that, managing client onboarding in projects, auto responders, creating channels, creating automated flows, pushing updates to keep them in loop, are some of the features that we use on a daily term.

For me, Automation of flows was relatively new, and to see it in action for the first time was an incredibly new experience. Especially the part where I did API integration for our internal chat module.