ClientSuccess, from the company of the same name in Lehi, is presented by the vendor as a simple yet sophisticated solution for CSMs, and the Executive team. For the CSMs, ClientSuccess brings together the tools, best practices, insights and analytics needed to proactively manage customers. For the Executives, they deliver analytics, metrics and reports to provide a comprehensive view of the health of a SaaS business.
N/A
Startdeliver
Score 10.0 out of 10
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N/A
$445
per month
Pricing
ClientSuccess
Startdeliver
Editions & Modules
No answers on this topic
Basic
$445
per month
Offerings
Pricing Offerings
ClientSuccess
Startdeliver
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
ClientSuccess
Startdeliver
Features
ClientSuccess
Startdeliver
Security
Comparison of Security features of Product A and Product B
ClientSuccess
8.2
15 Ratings
7% below category average
Startdeliver
10.0
1 Ratings
13% above category average
Role-based user permissions
8.215 Ratings
10.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
ClientSuccess
8.4
13 Ratings
3% below category average
Startdeliver
10.0
1 Ratings
14% above category average
API
10.010 Ratings
10.01 Ratings
Integration with Salesforce.com
9.012 Ratings
10.01 Ratings
Integration with Marketo
7.32 Ratings
00 Ratings
Integration with Eloqua
7.32 Ratings
00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
ClientSuccess
8.9
16 Ratings
1% above category average
Startdeliver
9.5
1 Ratings
8% above category average
Product usage
8.414 Ratings
10.01 Ratings
Help desk / support tickets
9.412 Ratings
9.01 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
ClientSuccess
8.6
17 Ratings
0% above category average
Startdeliver
9.4
1 Ratings
9% above category average
NPS surveys
7.09 Ratings
9.01 Ratings
Sponsor tracking
9.411 Ratings
9.01 Ratings
Customer profiles
9.017 Ratings
10.01 Ratings
Automated workflow
8.917 Ratings
10.01 Ratings
Internal collaboration
7.716 Ratings
10.01 Ratings
Customer health scoring
9.017 Ratings
9.01 Ratings
Customer segmentation
9.016 Ratings
9.01 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Client Success is well suited to both growing and established companies who know what they want and need to track for their clients. With the broad ability to support numerous accounts, have multiple users, and its custom success cycles to map a clients progress, it would be a great solution for any Client Success team. I think that teams that are unaware of what they need to track wouldn't find Client Success as useful, and organizations that require a large number of custom client descriptions and variables would find certain limitations a barrier to successfully using this tool.
with Startdeliver, we could instantly know what are clients are doing in our platform, even our salesteam testing out prospects. this is such an invaluable insight to have. And by also adding an integration to a CRM, this is just a cheat code done so simply, that competitors can only look in awe.
ClientSuccess makes it easy for our customer success managers to manage their workflows and provides excellent visibility into our company's customer activity and engagement. We're able to log into CS and regularly check segments of our customers that need to be engaged with on a daily basis, log customer health, and be aware of approaching subscription renewals in order to pay appropriate attention to the right customers.
The user interface is easy to use, friendly in design, and quick to learn. They make it look attractive with bright color schemes without overdoing it too much.
As a customer success manager myself, I am appreciative of how this tool has kickstarted our fairly-new Customer Success department and made us much more organized and knowledgeable as a customer-facing entity.
Their customer success/support teams are excellent as well - which is to be expected. We've felt very well taken care of since we became customers of ClientSuccess.
The support view takes a few steps to get to the meat and potatoes.
The success score model can be improved to include smaller one-off campaigns. Success score is good for a campaign that has existed for a while but not for the one-off projects.
Not necessarily a bad thing, but being so simple, it could contain even more advanced features for "customer success", but however, the reason you really use Startdeliver is for its simplicity
could be slightly more distinct separation between customers and internal user (you confuse what is what sometimes)
I don't fully understand the naming and logic about their new packages, but this is subjective opinion
from its incredible UI/X, to its easy to use features, to its native integrations, and to its overall approach to easily keep track of your customer success function as such - if you are not using Startdeliver as a CS team - you must be doing something wrong, so don't hesitate.
HubSpot is excellent as it was an easy expansion from the sales and marketing work we were using it for. It meets our needs but isn't entirely as geared towards customer success like ClientSuccess. ClientSuccess has more bells and whistles that are out of the box vs. HubSpot, where the capabilities may exist but require a little more leg work.
Planhat might be a unicorn headed platform with incredible functions and features as well, but in reality, who will really use all of those features? Most CS teams just wants simplicity, not for things to become rocket science. Stay simple and go for a platform that will keep you grounded to the hardcore basics, and let your CS team do the rest.
