Item: Startdeliver
Rating: 10
Author: Verified User

Overall Satisfaction with Startdeliver

Use Cases and Deployment Scope

The all-in-one Customer Success and churn prevention platform. Startdeliver ensures you can keep absolute track of what your clients are doing, whilst also maintaining an excellent track record of important commercial details between you and your client. It is a well connected app with integrations to all major CRM tools. It has an absolutely outstanding UI - and perhaps most important - it has an even greater team of Customer Success Managers at your disposal. You won't go wrong with Startdeliver!

Pros and Cons

Pros

Track the features your clients are using
Churn prevention
Shared spaces for collaboration
Integration

Cons

Not necessarily a bad thing, but being so simple, it could contain even more advanced features for "customer success", but however, the reason you really use Startdeliver is for its simplicity
could be slightly more distinct separation between customers and internal user (you confuse what is what sometimes)
I don't fully understand the naming and logic about their new packages, but this is subjective opinion

Return on Investment

saves atleast 30% time per customer
Prevents churn thanks to great healthscoring and customer details function
becomes an integrated source of truth

Usability

from its incredible UI/X, to its easy to use features, to its native integrations, and to its overall approach to easily keep track of your customer success function as such - if you are not using Startdeliver as a CS team - you must be doing something wrong, so don't hesitate.

Alternatives Considered

Planhat

Planhat might be a unicorn headed platform with incredible functions and features as well, but in reality, who will really use all of those features? Most CS teams just wants simplicity, not for things to become rocket science. Stay simple and go for a platform that will keep you grounded to the hardcore basics, and let your CS team do the rest.

Key Insights

Do you think Startdeliver delivers good value for the price?

Yes

Are you happy with Startdeliver's feature set?

Yes

Did Startdeliver live up to sales and marketing promises?

Yes

Did implementation of Startdeliver go as expected?

I wasn't involved with the implementation phase

Would you buy Startdeliver again?

Yes

Other Software Used

Facebook Messenger, Atlassian Confluence, Slack

Likelihood to Recommend

with Startdeliver, we could instantly know what are clients are doing in our platform, even our salesteam testing out prospects. this is such an invaluable insight to have. And by also adding an integration to a CRM, this is just a cheat code done so simply, that competitors can only look in awe.

Startdeliver Feature Ratings

Comments

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If your CS team isn't using Startdeliver, you are probably missing out!