TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ClockShark

    Score9.3 out of 10
    N/AClockShark is a time tracking app for mobile workforces in construction and related industries, featuring geofencing, web punch-in and punch-out, a mobile app that can be used as a time station kiosk, and other features. ClockShark was acquired by Simpro in 2021, and is now supported by Simpro.

    $40

    per month per user

    Kickserv

    Score9.3 out of 10
    N/AKickserv is a field service management solution, headquartered in Austin, Texas. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.

    $79

    per month

    Pricing
    ClockSharkKickserv
    Editions & Modules
    Standard
    $40
    per month per user + $8/mo per user
    Pro
    $60
    per month per user + $10/mo per user
    Starter
    $79
    per month
    Business
    $159
    per month
    Premium
    $239
    per month
    Solo
    Free
    Offerings
    Pricing Offerings
    ClockSharkKickserv
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    ClockSharkKickserv
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    Score8 out of 10
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    Toggl Track
    Score9 out of 10
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    Score7.3 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    ClockSharkKickserv
    Likelihood to Recommend
    10.0
    (2 ratings)
    10.0
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    7.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    ClockSharkKickserv
    Likelihood to Recommend
    ClockShark
    This is the best solution we got for tracking all type of teams. Field, office, site based teams and remote teams too. the reports are great to get insights. You can actually watch in real time all the team members where they logged in, what task they are working (signed in for), and if they are on the relevant job site
    Incentivized
    Read full review
    Kickserv
    We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.
    Incentivized
    Read full review
    Pros
    ClockShark
    • track hours
    • track location of employees
    • easy to use
    Incentivized
    Read full review
    Kickserv
    • Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
    • Simple website - this was important because you want it to load quickly when you are in the office and on the road.
    • Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.
    Incentivized
    Read full review
    Cons
    ClockShark
    • GPS location can improve
    • check locations more often
    Incentivized
    Read full review
    Kickserv
    • Integration with email marketing
    • Advanced searching capabilities (i.e. If I wanted to search for every job I did that had the words "water damage" in their descriptions).
    • More ability to customize templates (like adding additional artwork, pictures)
    Incentivized
    Read full review
    Likelihood to Renew
    ClockShark
    No answers on this topic
    Kickserv
    It's perfect for our company. We rely on it. Tech support is great. We're very happy.
    Incentivized
    Read full review
    Usability
    ClockShark
    Easy to operate, less crowded but powerful feature
    Incentivized
    Read full review
    Kickserv
    It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.
    Incentivized
    Read full review
    Support Rating
    ClockShark
    No answers on this topic
    Kickserv
    Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.
    Incentivized
    Read full review
    Alternatives Considered
    ClockShark
    We evaluated Timeero and Clockify, but chose ClockShark because its GPS tracking and scheduling features felt much more robust for field-based teams. The interface is highly intuitive, making it a smoother transition for our workforce compared to the other platforms.
    Incentivized
    Read full review
    Kickserv
    Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.
    Incentivized
    Read full review
    Return on Investment
    ClockShark
    • makes payroll easier
    • quick downloads
    • easy to use
    Incentivized
    Read full review
    Kickserv
    • We are essentially paper free. No paper work orders.
    • We've been able to avoid a layer of middle management by supplementing this layer with technology. KickServ is a part of that layer.
    • Negatively speaking, like all technology, it has created a void of human level connection. Because we know that we can deliver work orders to our foremen remotely, we are less likely to drive up to the shop and shake a hand or see someone face to face. We had to learn that lesson the hard way, that both technology and human connection are necessary to maintain our culture.
    Incentivized
    Read full review
    ScreenShots