Close CRM vs. Zomentum Grow

Excellent software to increase sales and follow up with existing and new customers. Email and SMS handling are really easy for the sales team, managing leads is really great, and Close merges duplicate leads to help our Data Leads avoid repetitive and unnecessary calls. As mentioned in some comments before, must improve in reports, Close is not appropriate to handle or track agents' hours making it necessary to implement additional software to cover this area.

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Any next-gen MSP should be utlizing Zomentum to elevate their sales game.

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• Email sequences. Create and send a sequence of emails until the sequence finishes or the contact replies to your email. You can also pause the sequence manually.
• Email sync. Syncs in real time with your email account, which is huge.
• Zapier integration. We've automated a lot of our pipeline management through the Zapier integration. This saves us soooo much time.

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• Digital Quote/Proposal Creation
• Opportunity Tracking
• Automating Client Communication

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• Make it so one can set the time at which the emails go out.
• Make it easier to set up my workflow.

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• Communicating updates as they come available
• Communicating bugs as they are discovered

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It's my favorite CRM to recommend to sales organizations. Robust Telephony options including a Power Dialer, SMS, and Voice Drop, are completely integrated into the CRM. The kicker is you can have "Unlimited" contacts where many platforms charge based on the number of users. This can make a huge difference in monthly billing.

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From implementation to ongoing utilization, the interfaces have always been very easy to understand. Support has been fantastic for confirming whether limitations exist, or features will be added.

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I haven't really had the need to use their support, but the only time I had an issue with the platform, the Close team was very attentive and responded in a short span of time. Also they take minimal time to solve issues. The only con here is there is no way to reach out to them apart from email.

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Amazing support! I felt like an integral part of the R&D/QA team!

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Pipedrive was great for us for a long time. We used it for over 4 years. Our product and process was simple. When things got more complex, we needed something that could handle our growing needs and Pipedrive kept falling short. We built our own custom solution in Airtable and though it worked, we spend a lot of time managing it. Close was able to solve all our issues and save us hours per week in admin work.

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CW Sell felt antiquated and out of date. Proposify was cost prohibitive, but could have satisfied our requirements Zomentum has been amazing as it evolves along with our business (PSA integrations/Etilize/POs)

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• Positive - It's much easier now with Close.io to make sure that no deal falls through the cracks. Therefore helping us recover lost revenue.

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• Reduced license costs compared to CW Sell
• Improved conversion rates on quotes/proposals
• Improved brand recognition / client experience

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info