TrustRadius

Cloud Agent vs. DialedIn

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cloud Agent
Score 0.0 out of 10
N/A
Cloud Agent®, a company of Regniet® Holding, is the first online quote portal for professional IT services. It brings together potential service buyers and service providers in one marketplace.N/A
DialedIn
Score 1.6 out of 10
N/A
DialedIn's (formerly ChaseData) cloud-based Call Center as a Service software provides provides seven automated dialing modes (including predictive, progressive, and TCPA compliant preview mode), skills-based ACD, and IVR, combined in one suite that integrates with third-party applications.
$495
per month for 5 users (minimum)
Pricing
Cloud AgentDialedIn
Editions & Modules
No answers on this topic
Enterprise Plus (200+ Users)
$35
per month per user
Enterprise (100-199 Users)
$49
per month per user
Professional (50-99 Users)
$79
per month per user
Small Business (5-49 Users)
$99
per month per user
Offerings
Pricing Offerings
Cloud AgentDialedIn
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional DetailsContact vendor for pricing information.Discount available for annual commitment.
More Pricing Information
Best Alternatives
Cloud AgentDialedIn
Small Businesses
RingCentral Contact Center
RingCentral Contact Center
Score 8.6 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 8.7 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Verint Speech and Text Analytics
Verint Speech and Text Analytics
Score 8.4 out of 10
Dialpad Sell
Dialpad Sell
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Cloud AgentDialedIn
Likelihood to Recommend
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Cloud AgentDialedIn
Likelihood to Recommend
Cloud Agent
No answers on this topic
Dialedin
I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Pros
Cloud Agent
No answers on this topic
Dialedin
  • Analytics / reporting
  • Intuitive campaign management
  • Data management
Verified User
Anonymous
Read full review
Cons
Cloud Agent
No answers on this topic
Dialedin
  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
Alternatives Considered
Cloud Agent
No answers on this topic
Dialedin
Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
Verified User
Anonymous
Read full review
Return on Investment
Cloud Agent
No answers on this topic
Dialedin
  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer
Arlen Graves
IT & Facilities Director
Read full review
ScreenShots