Cloud Call Center vs. UJET

Cloud Call is best suited for any form of call center operations be it heavy inbound or outbound call volumes. It's an all-in-one dialer that takes care of all needs. The analytics tool will give you in-depth info on each call and also generate reports on ready-to-consume statistics for all calls in a given time period.

Incentivized

Great value for the money. They are always releasing new features, their support team is very responsive and they care about the customer experience. Overall I would say they are working to provide a product that is valuable, useful, and intuitive. Specifically, well-suited areas include: the IVR system, routing, and configuration Areas we have not explored include the chat service and virtual agent but they seem like worthwhile tools to explore.

Incentivized

• Ease of Use
• Softphones
• Integration to other applications

Incentivized

• Tracking number of calls and chats everyday
• Tracking Average handle time
• View calls waiting in the queue

Incentivized

• Cost
• Needs more feature updates.
• More integration with third party recorders.

Incentivized

• CRM integration customization
• Advanced Reporting
• SSO Integration

Incentivized

Cloud Call has better integrations, much better customer service. ShoreTel is a huge and we are a small customer, Cloud Call has treated us as if we are important to them, ShoreTel did not.

Incentivized

UJET is better when it comes to tracking AHT and the number of interactions. It also provides us with real-time CSAT

Incentivized

• Increased efficiency.
• Increased customer satisfaction.
• Increased our support teams productivity.
• Helps with training.

Incentivized

• There were a few system outages, they have since implemented a business continuity plan
• Their onboarding support was really good
• They built out an integration to Assembled which is great for workforce management

Incentivized