CloudBlue PSA vs. KeyedIn Enterprise

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

Incentivized

KeyedIn is well suited for a number of projects from IT, Sales, Development and Marketing. It is pretty flexible so implementing it into any number of workflows seems fairly easy due to it's customizability.

Incentivized

• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

Incentivized

• Easy tracking and a 360-degree overview of every ongoing project.
• Allocation of work to employees according to skill level and qualifications.
• Tracking project expenses and actual revenue.

Incentivized

• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

Incentivized

• Update to Color/general Interface
• The Ability to Download All Attachments at Once

Incentivized

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

Incentivized

It is used to fully automate every stage in the project lifecycle and forecast on resources required to successfully complete projects. It empowers managers to complete projects in time and within the allocated budget. One of the many features that make this platform unique and suitable to many modern businesses is the portfolio management feature.

Incentivized

• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

Incentivized

• In the sense that it has assisted in closing projects more quickly so that they may be invoiced for, it seems like the ROI is a pretty quick turnaround
• By breaking out tasks into a well defined workflow it allows for accountability and consistent project delivery across all agents.
• Providing services that the end user feels satisfied with is definitely a top goal. Having well defined workflows has also helped address problems by reducing the variance in each project.

Incentivized