CloudBlue PSA vs. Unanet ERP GovCon

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

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Unanet is a great system and has really helped our managers gain more insight to their projects. We have faster timesheet completion rates which leads to faster billing. We have been very happy with the system but there are some trial and error scenarios where it takes us some time to actually get the data needed or use the system the way we need it to be utilized. Thankfully they do have a great support staff that assists with issues as they arise.

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• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

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• The time keeping component works well. It gives a level of confidentiality we did not have in our previous home grown system.
• We are able to set up projects based on a number of criteria, allowing us to differentiate for reporting purposes.
• We can easily import billing information into our Financial system from Unanet, when previously we would manually enter this information.

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• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

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• Would like to be able to search for users by first name as well as last name.
• Would like to be able to modify save and share some of the canned reports.

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The support of Unanet is incredible, A simple email to their support team always gets a response in less than 24 hours and is really solutions focused. Unanet support is the best out there- guaranteed

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Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

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We were used to Deltek's Costpoint from the prior company and Unanet is far easier to use for users, accounting personnel, project managers, and corporate managers. Continuous enhancements lead us to believe that Unanet will be even better in meeting our needs.

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• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

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• Increased employee efficiency - less back end work for incorrect submissions.
• Better results with profit analysis of profits on an ongoing basis.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info