CloudBlue PSA vs. Workday Professional Services Automation

For organizations with 10+ employees, I think it is suitable. Smaller shops might find it overly complex.

Incentivized

If you are a company with very little administrative or IT staff that can be dedicated to run, train, and launch - this is the perfect tool for you because it requires very little on the set up end and training. It looks like a social network so a platform many are already used to seeing. Its definitely a very powerful product with an easy interface, providing a stellar customer experience

Incentivized

• The help desk ticket system is robust and modern.
• Billing & invoicing from Harmony meets all our needs and is easy to use.
• Project management and scheduling features help us stay organized and on schedule.

Incentivized

• Consolidated data resource. Allows Workday to be the authority for pay and benefits.
• Advanced automation for administrators.
• Self-serve for employees. Allows users to self manage their information.

Incentivized

• Training resources are still a work in progress.
• As a software engineer, I'd like to see a more extensive API

Incentivized

• Would like to be able to use it for clocking in and out
• The dashboard user interface could be improved to include more pertinent information
• Would be nice to hide features that we use other applications for (i.e. org chart, pay, expenses)

Incentivized

Its getting more streamlined with update but still has many tools that are unexplained/ not defined well

Incentivized

With workday support options, I would like to see a more immediately responsive response option. Possibly a chat or a responsive email response team would be helpful.

Incentivized

Connectwise was the 600 pound gorilla with lots of features, but it was also the titantic, too big to get out of its own way. We found it too complex to use and too archaic to integrate with. As powerful as it was, it was missing a few key features that a modern PSA like CloudBlue had as a matter of course. CloudBlue feels like the new generation, and so far it's only gotten better as they grow.

Incentivized

I was not on the selection team for Workday Profession Services Automation; it was the HR system used by our parent company. However, I have had several opportunities to work with Workday in other HR roles, and have also worked extensively with Oracle products. Workday Professional Services Automation seems more dynamic than the Oracle Suite I've utilized in the past.

Incentivized

• It's allowed us to migrate away from home grown solutions to adhere to industry standards and better utilize our engineer's time.
• Quoting new projects and hardware is easier to delegate and vastly more efficient than our previous methods.

Incentivized

• All in one platform great for businesses with locations across the country
• We don’t use its learning/training features, or it doesn’t have, which would be nice
• Reporting features are extensive and, though can be hard to figure out, there is clearly great capability there

Incentivized