Perspective on Workday Professional Services Automation from Acquired Small Business
March 22, 2022

Perspective on Workday Professional Services Automation from Acquired Small Business

Lonnie deMarco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Workday Professional Services Automation

I have had multiple experiences with using the Workday Professional Services Automation software; as a consultant, in a large Fortune 500 company, and most recently when the small FinTech company I was working for was acquired by Nuveen/TIAA. The software was used as a one-stop-shop at Nuveen/TIAA for all things HR-related: payroll, benefits administration, recruiting, performance evaluation processing, etc. Workday is a powerful tool that is a good fit for large, multi-national corporations. In my opinion, it is a more technologically advanced/flexible version of the Oracle suite I utilized in roles 10+ years ago.
  • One system to cover all HR needs
  • Multi-user database with permission control
  • Intuitive interface for end-user
  • Ability to customize to non-standard/one-off processes
  • One size fits "most situations" solution
  • Difficult to rollout across organization - great once fully implemented
  • One stop shop for all HR needs
  • Automation of repetitive, tactical HR tasks
  • Multiple users with permission controls
  • Eliminates the need for administrative HR support
  • Allows HR professionals to be more hands-on/consultative to organization as they are freed up from "paperwork"
  • Allows HR to quickly run reports/utilize big data to make informed decisions
I was not on the selection team for Workday Profession Services Automation; it was the HR system used by our parent company. However, I have had several opportunities to work with Workday in other HR roles, and have also worked extensively with Oracle products. Workday Professional Services Automation seems more dynamic than the Oracle Suite I've utilized in the past.

Do you think Workday Professional Services Automation delivers good value for the price?

Not sure

Are you happy with Workday Professional Services Automation's feature set?


Did Workday Professional Services Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Workday Professional Services Automation go as expected?


Would you buy Workday Professional Services Automation again?


Workday Professional Services Automation is a great product for large companies that have standardized, repetitive processes. The ability to automate tactical HR tasks is essential for business productivity, and Workday Professional Services Automation delivers well in this area. However, when a non-standardized process occurs, it is difficult to modify the system in a way that doesn't create confusion for the end-user, resulting in a less than desirable HR experience. For example, when my small company was acquired, our parent business utilized the software for transferring employees from the acquired business to the parent business to ensure they could sign up for health benefits, payroll, etc on Day 1; but, because every form is interrelated, the in-house Workday team was either unable or unwilling to change their workday "standard" fields for offer letters. As VP of HR for the acquired team, I had to meet one-off with each acquired employee to reassure them that certain clauses in the standard offer letter would not apply, explain why their personal email addresses were being used instead of their business ones, and assure them that they were being fully vested/transferred employees and were not considered "new employees" like the offer letter stated, etc.