CloudBolt vs. ServiceNow IT Operations Management

I think it's great for giving any/all users the ability to deploy servers for whatever they want. It's also great for scaling up/down large quantities of servers. It also has some pretty good plugins and "orchestration actions" that you can write for yourself. I don't think it would be best suited if you want to set and forget it. It needs some TLC, and the interface and initial setup [are] not the most user-friendly. So if you're planning on using it for some complex tasks, make sure you have someone dedicated to it, at least for the initial setup. And make sure you have monitoring on it.

Incentivized

If you’re integrating with a CCaaS platform, don't just stop at "Ticket Sync." Focus on the Service Mapping. Knowing which technical components support which "Customer Journeys" is the biggest value-add you can provide to your customers' businesses. Trust me, they will know the value added.

Incentivized

• Create configuration with Microsoft endpoints.
• Support complex globally distributed multi-domains.
• Create and remove dynamic OU.
• Allows for static text in combination with dynamic content.

Incentivized

• In platform expertise and workflows, so we don't allows have to build everything from scratch.
• Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
• Increased investment in AIOps and automation
• Relatively fast time to value with out-of-the-box capabilities and automation.

• Support could be improved on a >tier 1 level
• Logging could be more descriptive/specific
• Stability of the actual server

Incentivized

• With the introduction of AIOps, we hope triaging outage impact can become more proactive
• The UI could be greatly enhanced and simplified for daily operations
• ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it

Incentivized

ServiceNow IT Operations Management assists your organization in actualizing proactive operations by anticipating issues before they affect users or the business, averting problems, streamlining workflows, and revolutionizing how your teams work together. ServiceNow IT Operations Management solutions offer actionable insights for your infrastructure, enabling you to utilize pre-built capabilities to accelerate value delivery and maintain 24/7 digital service operations across your entire IT environment.

Incentivized

We selected SovLabs Microsoft Active Directory because is one of the best automation tools for Active Directory. The tool offers a lot of features that we use. Good support from the vendor and a good community. I strongly recommend SovLabs Microsoft Active Directory for automation. The tools does a great job.

Incentivized

ServiceNow IT Operations Management is more flexible and easier to customize without altering core code. ServiceNow IT Operations Management enables more robust third-party integrations (e.g., Jira, Slack, ScienceLogic). ServiceNow IT Operations Management is easier to use and to implement. It is cloud-based and doesn't require "on-premise" infrastructure or solution.

Incentivized

• We have invested countless man hours to troubleshooting and being support's QA.
• Most of our teams have saved an invaluable amount of time by being able to automate their deployments.
• After the initial time you spend [understanding] all the nuances, the configuring of groups, permissions, etc., does make administering it easier.

Incentivized

• Saved 20% time than last year for customer issues management
• Estimated time of resolving issue increased
• Nearly 1000+ article got created on 1 year

Incentivized