CloudBolt vs. ServiceNow IT Operations Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CloudBolt
Score 6.6 out of 10
N/A
The CloudBolt Enterprise Hybrid Cloud Platform, from CloudBolt Software headquartered in Rockville, helps enterprise IT build, deploy, and manage access to multiple private and public clouds for effective hybrid cloud orchestration.N/A
ServiceNow IT Operations Management
Score 8.2 out of 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.N/A
Pricing
CloudBoltServiceNow IT Operations Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CloudBoltServiceNow IT Operations Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
CloudBoltServiceNow IT Operations Management
Top Pros
Top Cons
Features
CloudBoltServiceNow IT Operations Management
Cloud Management
Comparison of Cloud Management features of Product A and Product B
CloudBolt
8.7
1 Ratings
0% below category average
ServiceNow IT Operations Management
-
Ratings
Automation and Orchestration9.01 Ratings00 Ratings
Cost Management8.01 Ratings00 Ratings
Systems Integration9.01 Ratings00 Ratings
Best Alternatives
CloudBoltServiceNow IT Operations Management
Small Businesses
VMware Cloud Director
VMware Cloud Director
Score 9.7 out of 10

No answers on this topic

Medium-sized Companies
Rubrik
Rubrik
Score 8.8 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.3 out of 10
Enterprises
VMware Cloud Director
VMware Cloud Director
Score 9.7 out of 10
Splunk Enterprise
Splunk Enterprise
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CloudBoltServiceNow IT Operations Management
Likelihood to Recommend
7.0
(2 ratings)
8.1
(3 ratings)
User Testimonials
CloudBoltServiceNow IT Operations Management
Likelihood to Recommend
CloudBolt Software
I think it's great for giving any/all users the ability to deploy servers for whatever they want. It's also great for scaling up/down large quantities of servers. It also has some pretty good plugins and "orchestration actions" that you can write for yourself. I don't think it would be best suited if you want to set and forget it. It needs some TLC, and the interface and initial setup [are] not the most user-friendly. So if you're planning on using it for some complex tasks, make sure you have someone dedicated to it, at least for the initial setup. And make sure you have monitoring on it.
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ServiceNow
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
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Pros
CloudBolt Software
  • Create configuration with Microsoft endpoints.
  • Support complex globally distributed multi-domains.
  • Create and remove dynamic OU.
  • Allows for static text in combination with dynamic content.
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ServiceNow
  • The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
  • The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
  • With AI driven classification, it's easy to track outage impacts
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Cons
CloudBolt Software
  • Support could be improved on a >tier 1 level
  • Logging could be more descriptive/specific
  • Stability of the actual server
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ServiceNow
  • Scan network is limited to their discovery tool, which is costly
  • Integration to jamf and ubunto tools
  • Agents TCO
  • integration to password management tools which are critical for successful scans
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Alternatives Considered
CloudBolt Software
We selected SovLabs Microsoft Active Directory because is one of the best automation tools for Active Directory. The tool offers a lot of features that we use. Good support from the vendor and a good community. I strongly recommend SovLabs Microsoft Active Directory for automation. The tools does a great job.
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ServiceNow
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
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Return on Investment
CloudBolt Software
  • We have invested countless man hours to troubleshooting and being support's QA.
  • Most of our teams have saved an invaluable amount of time by being able to automate their deployments.
  • After the initial time you spend [understanding] all the nuances, the configuring of groups, permissions, etc., does make administering it easier.
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ServiceNow
  • With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
  • Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
  • With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%
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ScreenShots