TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CloudBolt

    Score6.2 out of 10
    N/AThe CloudBolt Enterprise Hybrid Cloud Platform, from CloudBolt Software headquartered in Rockville, helps enterprise IT build, deploy, and manage access to multiple private and public clouds for effective hybrid cloud orchestration.N/A

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    CloudBoltSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    CloudBoltSpiceworks Cloud Help Desk
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    CloudBoltSpiceworks Cloud Help Desk
    Considered Both Products
    CloudBolt Software
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    No answers on this topic
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    31 Answers
    Features
    CloudBoltSpiceworks Cloud Help Desk
    Cloud Management
    Comparison of Cloud Management features of CloudBolt and Spiceworks Cloud Help Desk
    Feature
    CloudBolt
    8.7
    1 Ratings
    1% below category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    Automation and Orchestration9.01 Ratings00 Ratings
    Cost Management8.01 Ratings00 Ratings
    Systems Integration9.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of CloudBolt and Spiceworks Cloud Help Desk
    Feature
    CloudBolt
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of CloudBolt and Spiceworks Cloud Help Desk
    Feature
    CloudBolt
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of CloudBolt and Spiceworks Cloud Help Desk
    Feature
    CloudBolt
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    CloudBoltSpiceworks Cloud Help Desk
    Small Businesses
    Rackspace Fabric
    Score6.3 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    IBM Turbonomic
    Score8.5 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    IBM Turbonomic
    Score8.5 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CloudBoltSpiceworks Cloud Help Desk
    Likelihood to Recommend
    7.0
    (2 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (29 ratings)
    Usability
    -
    (0 ratings)
    9.8
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    CloudBoltSpiceworks Cloud Help Desk
    Likelihood to Recommend
    CloudBolt Software
    I think it's great for giving any/all users the ability to deploy servers for whatever they want. It's also great for scaling up/down large quantities of servers. It also has some pretty good plugins and "orchestration actions" that you can write for yourself. I don't think it would be best suited if you want to set and forget it. It needs some TLC, and the interface and initial setup [are] not the most user-friendly. So if you're planning on using it for some complex tasks, make sure you have someone dedicated to it, at least for the initial setup. And make sure you have monitoring on it.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Pros
    CloudBolt Software
    • Create configuration with Microsoft endpoints.
    • Support complex globally distributed multi-domains.
    • Create and remove dynamic OU.
    • Allows for static text in combination with dynamic content.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    CloudBolt Software
    • Support could be improved on a >tier 1 level
    • Logging could be more descriptive/specific
    • Stability of the actual server
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    CloudBolt Software
    No answers on this topic
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    CloudBolt Software
    No answers on this topic
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Reliability and Availability
    CloudBolt Software
    No answers on this topic
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Support Rating
    CloudBolt Software
    No answers on this topic
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
    Read full review
    Implementation Rating
    CloudBolt Software
    No answers on this topic
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Alternatives Considered
    CloudBolt Software
    We selected SovLabs Microsoft Active Directory because is one of the best automation tools for Active Directory. The tool offers a lot of features that we use. Good support from the vendor and a good community. I strongly recommend SovLabs Microsoft Active Directory for automation. The tools does a great job.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Return on Investment
    CloudBolt Software
    • We have invested countless man hours to troubleshooting and being support's QA.
    • Most of our teams have saved an invaluable amount of time by being able to automate their deployments.
    • After the initial time you spend [understanding] all the nuances, the configuring of groups, permissions, etc., does make administering it easier.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ScreenShots