What users are saying about
3 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Likelihood to Recommend

Cloze

If you are looking for a great CRM that does NOT require tons of data entry that can keep you organized and clearly show you where your time is being spent to increase sales, then Cloze is the best app out there by far!
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Cloze
LexisNexis InterAction
5.1
Customer data management / contact management
Cloze
LexisNexis InterAction
8.0
Workflow management
Cloze
LexisNexis InterAction
3.0
Territory management
Cloze
LexisNexis InterAction
3.0
Opportunity management
Cloze
LexisNexis InterAction
5.0
Integration with email client (e.g., Outlook or Gmail)
Cloze
LexisNexis InterAction
8.0
Interaction tracking
Cloze
LexisNexis InterAction
3.0
Channel / partner relationship management
Cloze
LexisNexis InterAction
6.0

Customer Service & Support

Cloze
LexisNexis InterAction
8.7
Case management
Cloze
LexisNexis InterAction
8.0
Call center management
Cloze
LexisNexis InterAction
9.0
Help desk management
Cloze
LexisNexis InterAction
9.0

Marketing Automation

Cloze
LexisNexis InterAction
8.0
Lead management
Cloze
LexisNexis InterAction
7.0
Email marketing
Cloze
LexisNexis InterAction
9.0

CRM Project Management

Cloze
LexisNexis InterAction
4.7
Task management
Cloze
LexisNexis InterAction
5.0
Billing and invoicing management
Cloze
LexisNexis InterAction
4.0
Reporting
Cloze
LexisNexis InterAction
5.0

CRM Reporting & Analytics

Cloze
LexisNexis InterAction
4.3
Forecasting
Cloze
LexisNexis InterAction
4.0
Pipeline visualization
Cloze
LexisNexis InterAction
4.0
Customizable reports
Cloze
LexisNexis InterAction
5.0

Customization

Cloze
LexisNexis InterAction
4.3
Custom fields
Cloze
LexisNexis InterAction
4.0
Custom objects
Cloze
LexisNexis InterAction
4.0
Scripting environment
Cloze
LexisNexis InterAction
4.0
API for custom integration
Cloze
LexisNexis InterAction
5.0

Security

Cloze
LexisNexis InterAction
8.0
Single sign-on capability
Cloze
LexisNexis InterAction
8.0
Role-based user permissions
Cloze
LexisNexis InterAction
8.0

Social CRM

Cloze
LexisNexis InterAction
4.5
Social data
Cloze
LexisNexis InterAction
4.0
Social engagement
Cloze
LexisNexis InterAction
5.0

Integrations with 3rd-party Software

Cloze
LexisNexis InterAction
5.0
Marketing automation
Cloze
LexisNexis InterAction
5.0
Compensation management
Cloze
LexisNexis InterAction
5.0

Platform

Cloze
LexisNexis InterAction
5.0
Mobile access
Cloze
LexisNexis InterAction
5.0

Pros

Cloze

  • Smart Technology
  • Time Saving Tactics
  • Reporting
  • Instant Contact Saving
  • Collaboration Combining Tools
  • Sales Tracking
  • Personal Assistant
  • Sales Pipeline
  • Sales Goals
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

Cloze

  • IOS contact Linking and Merging
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Support Rating

Cloze

Cloze 8.0
Based on 1 answer
The ONLY issue that I have is there is ZERO phone customer service or training. Everything is done online or via email, which sucks in my opinion, but they always do get back to you.
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Return on Investment

Cloze

  • Time Management
  • Optimization
  • Sales Streamline
Anonymous | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Pricing Details

Cloze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Cloze
10.0
LexisNexis InterAction
6.0

Support Rating

Cloze
8.0
LexisNexis InterAction

Add comparison