Codegrip vs. CommonSpot

I do actually think CommonSpot is pretty well suited when the organization that you work for requires very specific parameters on site design. It was very clear what could be used and what could not in the design of individual department pages. The other thing I think CommonSpot is best suited for is website content management done by people with little or no website content management experience. It's very intuitive and easy to use and thus, easy to train people on.

Incentivized

• I think CommonSpot's greatest strength is its ease of use. It's relatively intuitive in it's usage, so it therefore makes it easy to train new people to use it.
• Within my usage of it, our options were limited, which again added to it's ease of use.

Incentivized

• Commonspot needs to improve on its authoring feature. It is impossible to author on more than one page at a time . (One must always click on "View work on all changes") before switching between pages otherwise, the changes will not be saved.
• CommonSpot does not support sharing the definition of any custom element or any template layouts. Therefore, one must recreate these in each site.
• In Commonspot, a user who has to manage content in multiple sites will have to log in to each site to see and act on any actions.

Incentivized

I had no previous background in content management, and found it very easy to use. If I could figure it out, I am pretty certain that just about anyone else could as well.

Incentivized

Commonspot works in tandem with Zendesk very well to accomplish tasks an an efficient manner.

Incentivized

• Better customer service
• Improved accountability as it regards tracking the tasks assigned to which employee
• Improved accountability led to increased employee efficiency

Incentivized