iTop vs. GLPI

GLPI

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
iTop	Score 9.6 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per year
GLPI	Score 9.1 out of 10	Mid-Size Companies (51-1,000 employees)	GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.	$23 per IT agent/per month

Pricing

iTop

GLPI

Editions & Modules

No answers on this topic

GLPI Network Cloud: $23
per IT agent/per month
Basic: $1,455
for <10 IT agents; <500 IT assets
Standard: $4,365
for <50 IT agents; < 5000 IT assets
Advanced: $14,550
for >51 IT agents; > 5001 IT assets

Offerings

Pricing Offerings
iTop	GLPI
Free Trial
No	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

Optional

$1,200 per installation

Additional Details

—

Prices for on-premises support L.3 and editor´s guarantee depends on the number of IT agents and IT assets. The price for GLPI Network Cloud is unique price per IT agent/per month. IT assets are free of charge and unlimited on GLPI Network Cloud. End users are free of charge for both options.

More Pricing Information

Community Pulse
	iTop	GLPI

Features

iTop

GLPI

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	iTop 9.6 2 Ratings 16% above category average	GLPI 9.0 2 Ratings 9% above category average
Organize and prioritize service tickets	9.62 Ratings	10.02 Ratings
Expert directory	9.62 Ratings	8.02 Ratings
Service restoration	9.62 Ratings	00 Ratings
Self-service tools	9.62 Ratings	9.12 Ratings
Subscription-based notifications	9.62 Ratings	00 Ratings
ITSM collaboration and documentation	9.62 Ratings	8.22 Ratings
ITSM reports and dashboards	9.62 Ratings	9.82 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	iTop 9.0 2 Ratings 9% above category average	GLPI 8.6 2 Ratings 4% above category average
Configuration mangement	9.12 Ratings	9.01 Ratings
Asset management dashboard	8.72 Ratings	8.22 Ratings
Policy and contract enforcement	9.12 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	iTop 10.0 2 Ratings 16% above category average	GLPI 9.4 2 Ratings 10% above category average
Change requests repository	10.02 Ratings	9.01 Ratings
Change calendar	10.02 Ratings	00 Ratings
Service-level management	10.02 Ratings	9.82 Ratings

Best Alternatives
	iTop	GLPI
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.1 out of 10	ManageEngine ServiceDesk Plus Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	iTop	GLPI
Likelihood to Recommend	9.6 (2 ratings)	9.1 (2 ratings)
Usability	- (0 ratings)	9.0 (1 ratings)

User Testimonials
	iTop	GLPI
Likelihood to Recommend	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review	Teclib GLPI is well suited to an on prem environment, I work for a company that values open-source software and European solutions. I have no experience with GLPI cloud hosted solution or their support as we have in house devs that fix and improve our installation, their community in the support forum is excellent if you have a question or want advice on an issue. Incentivized Verified User Anonymous Read full review
Pros	Combodo Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review	Teclib Tickering Inventory FAQ Incentivized Víctor Carrión Hontoria Sysadmin Read full review
Cons	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review	Teclib Lack of auto update mechanism. Admin interface is somewhat dated. Incentivized Verified User Anonymous Read full review
Usability	Combodo No answers on this topic	Teclib We’ve used GLPI for many years and the interface has gotten better with every major release, the dashboard is easy to use and customizable. With the massive catalogue of plugins, you can change or add so many features and if you have the right team, you can turn it into a completely unique piece of software. So, if the default setup isn’t to your liking you can tweak it extensively. Incentivized Verified User Anonymous Read full review
Alternatives Considered	Combodo You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Verified User Anonymous Read full review	Teclib We selected GLPI because it is free software, and because of the potential it expected to have. We do not consider other alternatives. Incentivized Víctor Carrión Hontoria Sysadmin Read full review
Return on Investment	Combodo Has tickets that report requests and bugs . Has documentation that covers official extensions. Customizable CMDB. Guidelines. Incentivized Malik Nate Staff Accountant Read full review	Teclib Quick resolution of incidents User satisfaction measurement Incentivized Víctor Carrión Hontoria Sysadmin Read full review
ScreenShots	iTop Screenshots	GLPI Screenshots