iTop vs. N-able MSP Manager

iTop

N-able MSP Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
iTop	Score 9.6 out of 10	N/A	Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.	$0 per year
N-able MSP Manager	Score 10.0 out of 10	N/A	N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…	N/A

Pricing

iTop

N-able MSP Manager

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
iTop	N-able MSP Manager
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	iTop	N-able MSP Manager

Features

iTop

N-able MSP Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	iTop 9.6 2 Ratings 16% above category average	N-able MSP Manager - Ratings
Organize and prioritize service tickets	9.62 Ratings	00 Ratings
Expert directory	9.62 Ratings	00 Ratings
Service restoration	9.62 Ratings	00 Ratings
Self-service tools	9.62 Ratings	00 Ratings
Subscription-based notifications	9.62 Ratings	00 Ratings
ITSM collaboration and documentation	9.62 Ratings	00 Ratings
ITSM reports and dashboards	9.62 Ratings	00 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	iTop 9.0 2 Ratings 10% above category average	N-able MSP Manager - Ratings
Configuration mangement	9.12 Ratings	00 Ratings
Asset management dashboard	8.72 Ratings	00 Ratings
Policy and contract enforcement	9.12 Ratings	00 Ratings

Change management

Comparison of Change management features of Product A and Product B
	iTop 10.0 2 Ratings 16% above category average	N-able MSP Manager - Ratings
Change requests repository	10.02 Ratings	00 Ratings
Change calendar	10.02 Ratings	00 Ratings
Service-level management	10.02 Ratings	00 Ratings

Best Alternatives
	iTop	N-able MSP Manager
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Intuit Enterprise Suite Score 9.2 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Intuit Enterprise Suite Score 9.2 out of 10
Enterprises	TeamDynamix IT Service Management (ITSM) Score 9.8 out of 10	Planview AdaptiveWork Score 8.6 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	iTop	N-able MSP Manager
Likelihood to Recommend	9.6 (2 ratings)	4.0 (4 ratings)
Support Rating	- (0 ratings)	3.9 (2 ratings)

User Testimonials
	iTop	N-able MSP Manager
Likelihood to Recommend	Combodo It is always at the heart of operational activities for the service center strives to establish a single repository shared by all teams that allow you to define offerings that can fit each customer. Has satellites that have the capacity to synchronize central control with [the] remote customer to provide them with solutions linked with your operations. Incentivized Malik Nate Staff Accountant Read full review	N-able It's a good company to grow with because as needs change there are more features available. Incentivized Tamara Ham Secretary Read full review
Pros	Combodo Open source Issue Tracking Integrations Incentivized Verified User Anonymous Read full review	N-able Web Based Automated Ticket creation Incentivized CM chris maddox Senior Consultant Read full review
Cons	Combodo CSV import tools for any data. Data synchronization. Graphical impact analysis. Incentivized Malik Nate Staff Accountant Read full review	N-able It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager. Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary. Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface. Incentivized Les Klassen Hamm Owner Read full review
Support Rating	Combodo No answers on this topic	N-able They're good at resolving issues when they arise. Incentivized Tamara Ham Secretary Read full review
Alternatives Considered	Combodo You can not beat [Combodo iTop] community edition in terms of features. It is a great piece of software that has its place for any company that needs to get a helpdesk up and a budget is a big concern. Incentivized Verified User Anonymous Read full review	N-able MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks. Incentivized Verified User Anonymous Read full review
Return on Investment	Combodo Has tickets that report requests and bugs . Has documentation that covers official extensions. Customizable CMDB. Guidelines. Incentivized Malik Nate Staff Accountant Read full review	N-able We have had to spend time and resources to create our own reports, as MSP Manager does not have them. Searching for a ticket requires scrolling, wasting time Incentivized CM chris maddox Senior Consultant Read full review
ScreenShots	iTop Screenshots	N-able MSP Manager Screenshots