Comm100 vs. Domino CRM

Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat

Perfect for B2C business, as it allows to automate interactions with user bases. Regardless of your specialization, there will be space for utilization of Domino CRM's chatbots. Probably, less relevant to B2B businesses, as their deals are each more unique and specific, as it seems to me now. However, still possible I guess

• We have a live chat icon on the website, so users can easily contact us for instant support.
• Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.

• Handling payments right via the messenger
• Booking slots for presentations
• Notifying customers about events and campaigns

• Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
• If you know anything about computers, the training Comm100 provides is remedial.

• Integration with third-party databases, such as Google Sheets (possible, but you have to code)
• More ready-to-use templates (there are some, but still)
• More accessible API integration opportunities (which are now only available for Pro plan users)

Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.

The platform is user-friendly, intuitive, and offers a wide range of features that cater to various business needs. Its drag-and-drop functionality, customizable templates, and seamless some useful options make it easy to use, even for those without technical expertise. If you know how the Telegram messenger functions, there will be no issues with Domino CRM

Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond

After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.

Actually, we were searching for an easy-to-use builder and came across Domino CRM and decided give a try. As we feel totally satisfied, facing no issues, we have decided to stay with this chatbot builder. If anything new emerges, we might give it a try as well, just in case

• Our download-to-purchase cycle increased by around 3% after applying the live chat system.

• Faster response times (instant in fact)
• All info is stored in one place
• Measurable automated sales and service funnels