TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Comm100

    Score8.2 out of 10
    N/AComm100 is a global provider of omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume. The…

    $39

    per month per user

    GitHub Copilot

    Score8.6 out of 10
    N/AGitHub Copilot is presented as an AI pair programmer, that plugs into the user's editor. It then turns natural language prompts into code, offers multi-line function suggestions, speeds up test generation, filters out common vulnerable coding patterns, and blocks suggestions matching public code.

    $10

    per month

    Pricing
    Comm100GitHub Copilot
    Editions & Modules
    Booking
    $14
    per month per user
    AI Copilot
    $29
    per month per user
    Live Chat Startup
    $39
    per month per agent
    Ticketing & Messaging
    $59
    per month per user
    Live Chat Plus
    $69
    per month per agent
    AI Insights
    $100
    per month
    Live Chat Ultra
    Contact Sales
    per month per user
    AI Agent
    Contact Sales
    CoPilot for Individuals
    $10
    per month
    CoPilot for Business
    $19
    per month per user
    Offerings
    Pricing Offerings
    Comm100GitHub Copilot
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Comm100GitHub Copilot
    Considered Both Products
    Comm100
    No answer on this topic
    GitHub
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    6 Answers
    Best Alternatives
    Comm100GitHub Copilot
    Small Businesses
    Olark
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Comm100GitHub Copilot
    Likelihood to Recommend
    8.2
    (2 ratings)
    8.8
    (8 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (2 ratings)
    8.8
    (7 ratings)
    Support Rating
    7.3
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Comm100GitHub Copilot
    Likelihood to Recommend
    Comm100
    Comm100 has been great for getting customers to specific pieces of content (drivers, downloads, collateral, use cases, etc.) while the customer reaches out. The ability to share specific links in the chat window and have a preview appear is especially neat
    Read full review
    GitHub
    Copilit is fantastic at the following: 1. Solving simple, well-defined problems, such as implementing an algorithm, manipulating a data structure, or string manipulation and regex. 2. Implementing simple APIs that are mainly CRUD in nature, with moderate business logic inside them, which may involve some processing or passing the data through an algorithm. 3. Implementation of well-defined activities, such as implementing a connection to an Oracle DB using Hibernate or JDBC, or implementing boilerplate code for a backend service to listen to Kafka events. It is not that great when it comes to understanding and implementing code in a proprietary DSL. It struggles when implementing a major feature across a complex codebase. I believe developers should also adopt the trust-but-verify paradigm when expecting highly secure or regulated code from GitHub Copilot.
    Incentivized
    Read full review
    Pros
    Comm100
    • We have a live chat icon on the website, so users can easily contact us for instant support.
    • Previously, we had to use email as the main contact channel. By using live chat, we found the conversation rate improved a lot, as customers are happier to get instant support.
    Read full review
    GitHub
    • Make code development faster and quicker.
    • Helps write better code standards for projects.
    • Provide the latest functions from the technology.
    • Notifies about the deprecated functions.
    Incentivized
    Read full review
    Cons
    Comm100
    • Salesforce integration is good, but is a touch buggy, and is tough to diagnose.
    • If you know anything about computers, the training Comm100 provides is remedial.
    Read full review
    GitHub
    • The only issue I faced is the context token size, it can be increase.
    • Sometime with agent mode it takes too much time, which can be reduced but I understand it also depends on the complexity of the given task.
    Incentivized
    Read full review
    Usability
    Comm100
    Super easy to use if you know anything about computers. Comm100 has done a good job of putting together functionality and easy of use for all levels.
    Read full review
    GitHub
    I feel that GitHub Copilot's overall usability is good due to its tight integration with Visual Studio and the workspace. However, developers expect greater ease of use, as there is a learning curve to realize productivity gains with the tool fully. I think there is room for improvement in GitHub Copilot's UI integration within Visual Studio.
    Incentivized
    Read full review
    Support Rating
    Comm100
    Customer support seems pretty good — though we haven't had many issues, our experience with getting them to troubleshoot our Salesforce integration was really the only frustrating part. We had to repeat ourselves a bunch, and the issue never really went away. We just ignored it and moved beyond
    Read full review
    GitHub
    No answers on this topic
    Alternatives Considered
    Comm100
    After a lot of research, Comm100 was our first choice. No other platform seemed as robust or provided us with as much room for growth as Comm100 did/does.
    Read full review
    GitHub
    It is useful that copilot integrates so well with vscode, which is a very common IDE. I used Tabnine for a little while but it was not that intuitive, and did not seem as helpful as GitHub copilot was. I have enjoyed GitHub copilot a lot, especially the ease of hitting the tab key and seeing quick progress in my tasks.
    Incentivized
    Read full review
    Return on Investment
    Comm100
    • Our download-to-purchase cycle increased by around 3% after applying the live chat system.
    Read full review
    GitHub
    • Our ROI of the purchase of Copilot was met in less than a day. The timesave cannot be overstated
    • Programmer boredom/dissatisfaction is down because of less repetetive crud work.
    Incentivized
    Read full review
    ScreenShots

    Comm100 Screenshots

    Screenshot of Comm100 OmnichannelScreenshot of Comm100 AIScreenshot of Comm100 Live Chat with AI CopilotScreenshot of Comm100 AI AgentScreenshot of Comm100 AI InsightsScreenshot of Monitoring and Sentiment Analysis