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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Commerce Layer

    Score10 out of 10
    N/ACommerce Layer is a headless commerce platform and order management system that enables users to add global shopping capabilities to any website, mobile app, chatbot, or IoT device. It is a CMS that can be used to create shoppable content through its API on a global scale.

    $0

    IBM Watson Discovery

    Score9 out of 10
    N/AIBM offers Watson Discovery, a natural language processing (NLP) application with options to measure sentiment, detect entities, semantic roles, and other concepts.N/A
    Pricing
    Commerce LayerIBM Watson Discovery
    Editions & Modules
    Growth
    $649
    per month (annual commitment)
    Enterprise
    Custom
    Startup
    Free
    100 orders/month included, then $0.90 for any extra order
    No answers on this topic
    Offerings
    Pricing Offerings
    Commerce LayerIBM Watson Discovery
    Free Trial
    NoYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Commerce LayerIBM Watson Discovery
    Considered Both Products
    Commerce Layer
    No answer on this topic
    IBM
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    81%
    Would buy again
    21 Answers
    Delivers good value for the price
    No answers on this topic
    74%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    26 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    18 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    23 Answers
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    Commerce LayerIBM Watson Discovery
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    Medium-sized Companies
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Commerce LayerIBM Watson Discovery
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.3
    (26 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    9.1
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    4.8
    (3 ratings)
    Support Rating
    10.0
    (1 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Commerce LayerIBM Watson Discovery
    Likelihood to Recommend
    Commerce Layer
    Commerce Layer is a great choice, if you want to build a tailored system. The flexible API allows to build all kinds of applications around commerce, but you also need to deep dive a bit into the structure. If you want to set up a simple store and sell a few SKUs, you're probably rather a Shopify customer, but if you want to build great customer experiences and tailer the software to your business, Commerce Layer is a very good choice.
    Incentivized
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    IBM
    Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
    Incentivized
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    Pros
    Commerce Layer
    • Flexibility
    • True headless (based on MACH principles)
    • Integrated sales/shipments solution
    • Seamless integration (extensive API, webhooks, etc.)
    Incentivized
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    IBM
    • It is an excellently fast platform with documents and the answers to queries.
    • With automation learning beneficial as it saves time.
    • When searching for a document, everything stays located and easy to find.
    • Acceptance of various documents.
    • It has a quite comfortable Technical support, always available when required.
    Incentivized
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    Cons
    Commerce Layer
    • Specific POS features are on the roadmap (we're using now a market per store, which works but creates some issues with it)
    • Payment flexibility (as we're using it fully as a POS solution)
    • Flexibility in order editing after approval of order
    Incentivized
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    IBM
    • I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way.
    • The interface could use more tweaking. Being new to the program, it was kind of hard to navigate.
    • Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable.
    Incentivized
    Read full review
    Likelihood to Renew
    Commerce Layer
    Commerce Layer is at the core of our operations
    Incentivized
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    IBM
    No answers on this topic
    Usability
    Commerce Layer
    The new apps are great, but in our case, we built so specific functionalities around it that we built our own admin tool. Based on the complexity (especially for after sales processes), no off the shelf tool would have been able to do this.
    Incentivized
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    IBM
    IBM Watson Discovery has the best user capabilities and easily transform business decision-making portfolio. The automation system saves time used in data analysis as opposed to manual research that consumes a lot of time. The visualization across the dashboard enables my team to interpret complex data and use it to make reliable marketing decisions.
    Incentivized
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    Support Rating
    Commerce Layer
    We're in regular contact with Commerce Layer and regularly also discuss issues directly with the tech team
    Incentivized
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    IBM
    Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
    Incentivized
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    Implementation Rating
    Commerce Layer
    The Commerce Layer data model is very flexible, which also creates a certain complexity. It's important to understand how the data model works and how relationships between them are built.
    Incentivized
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    IBM
    No answers on this topic
    Alternatives Considered
    Commerce Layer
    Real headless solution, fully SaaS. In comparison to all other solutions, Commerce Layer has an integrated order management which is lean, but very flexible. With all other solutions, we would have needed a separate OMS which would have increased both the complexity and the cost of the solution.
    Incentivized
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    IBM
    Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
    Incentivized
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    Return on Investment
    Commerce Layer
    • Reduction of support staff by 2/3 as we could implement a full self-service solution
    • 1-2 days faster delivery of glasses to customers due to automated lens ordering (built into Commerce Layer)
    Incentivized
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    IBM
    • We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great.
    • A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful.
    • Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool?
    Incentivized
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    ScreenShots