What users are saying about
1 Ratings
43 Ratings
1 Ratings
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Score 8 out of 100
43 Ratings
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Score 7 out of 100

Likelihood to Recommend

commercetools

Commercetools is generally a very flexible, smart platform for eCommerce business. It's an API enabled, cloud solution that makes integration seamless and quick to deploy. It's also a modern platform that utilizes API query languages like GraphQl. It lacks some functionalities in pricing and geographic variations of product portfolio but the platform is constantly improving and new functionalities are added.
Anonymous | TrustRadius Reviewer

Umbraco CMS

Umbraco CMS is the perfect tool for a company that is looking to keep their website updated. The simple to use tools and templates means updating and creating new pages is easy. The WYSIWYG editor is a nice feature, however, for accessibility, there should be some more guidance on what is suitable to be used on the CMS.
Debbie Marshall | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

commercetools
7.6
Umbraco CMS
Product catalog & listings
commercetools
8.0
Umbraco CMS
Product management
commercetools
7.0
Umbraco CMS
Bulk product upload
commercetools
9.0
Umbraco CMS
Branding
commercetools
9.0
Umbraco CMS
Product variations
commercetools
5.0
Umbraco CMS
Website integration
commercetools
9.0
Umbraco CMS
Visual customization
commercetools
6.0
Umbraco CMS

Online Shopping Cart

commercetools
7.5
Umbraco CMS
Abandoned cart recovery
commercetools
6.0
Umbraco CMS
Checkout user experience
commercetools
9.0
Umbraco CMS

Online Payment System

commercetools
7.0
Umbraco CMS
eCommerce security
commercetools
7.0
Umbraco CMS

eCommerce Marketing

commercetools
7.7
Umbraco CMS
Promotions & discounts
commercetools
8.0
Umbraco CMS
Personalized recommendations
commercetools
7.0
Umbraco CMS
SEO
commercetools
8.0
Umbraco CMS

eCommerce Business Management

commercetools
6.6
Umbraco CMS
Multi-site management
commercetools
9.0
Umbraco CMS
Order processing
commercetools
9.0
Umbraco CMS
Inventory management
commercetools
6.0
Umbraco CMS
Shipping
commercetools
6.0
Umbraco CMS
Custom functionality
commercetools
3.0
Umbraco CMS

Security

commercetools
Umbraco CMS
7.1
Role-based user permissions
commercetools
Umbraco CMS
7.1

Platform & Infrastructure

commercetools
Umbraco CMS
6.7
API
commercetools
Umbraco CMS
7.6
Internationalization / multi-language
commercetools
Umbraco CMS
5.9

Web Content Creation

commercetools
Umbraco CMS
7.4
WYSIWYG editor
commercetools
Umbraco CMS
5.2
Code quality / cleanliness
commercetools
Umbraco CMS
7.0
Admin section
commercetools
Umbraco CMS
7.8
Page templates
commercetools
Umbraco CMS
7.1
Library of website themes
commercetools
Umbraco CMS
6.2
Mobile optimization / responsive design
commercetools
Umbraco CMS
8.5
Publishing workflow
commercetools
Umbraco CMS
8.6
Form generator
commercetools
Umbraco CMS
8.5

Web Content Management

commercetools
Umbraco CMS
7.5
Content taxonomy
commercetools
Umbraco CMS
8.4
SEO support
commercetools
Umbraco CMS
8.7
Bulk management
commercetools
Umbraco CMS
6.7
Availability / breadth of extensions
commercetools
Umbraco CMS
7.5
Community / comment management
commercetools
Umbraco CMS
6.0

Pros

commercetools

  • Fully API enabled platform - There is no need to use SQL or other customization. APIs cover full range of functionalities needed for an eCommerce platform and are easy to extend.
  • Cloud solution - CommerceTools is a cloud solution so there is no back office hosting/maintenance. Simply enable the API tokens and use the platform!
  • Ever expanding - The solution contains all the necessary functions to run a successful ecommerce business and the functions are constantly expanding and new capabilities are introduced.
Anonymous | TrustRadius Reviewer

Umbraco CMS

  • Plugins - as an open source CMS, Umbraco is very customizable and flexible to the needs of the organization
  • Publishing - Umbraco has powerful tools for publishing
  • Media hosting
Jason Kelly | TrustRadius Reviewer

Cons

commercetools

  • Pricing - Commercetools has pricing limitations with respect to customer/SKU combination. If an organization provides lots of custom/contract pricing for customers, Commercetools has difficulty mapping it in. They are working on this to make it more flexible.
  • Geographic variations in product portfolio - Commercetools has central product master that doesn't provide product activation/enabling based on different geographies/elevation/sales office structures. Some creative mapping skills are needed to overcome this limitation.
  • Data mapping limitations - Commercetools lacks in out of the box data mapping limitations to full fledged ERP platforms. Extensive data mapping workshops are necessary to fit the functionalities of an ERP platform from order, to delivery , to warehouse operations and billing.
Anonymous | TrustRadius Reviewer

Umbraco CMS

  • Umbraco can initially be challenging for new users with limited or no development experience. After initial installation, there is a lot more work required to 'see' a site.
  • Umbraco isn't stable. For example, even on a fresh new site sometimes you'll get errors when trying to save something in the admin panel. It's not common, but it happens often enough to be annoying.
  • No out of the box contact forms. Umbraco sells their forms plugin that we've used in the past, but the plugin is disappointing. It isn't well maintained and it's very buggy. Making a new contact form with the paid plugin can take a lot of time to get everything right (fields, validation, confirmation emails, etc). This is especially frustrating for new users.
  • Documentation / resource links frequently 404. Umbraco seems to change their site URLs often enough that, when you encounter an issue, you're likely to find a number of bad links in Google's search results. This makes it difficult to research solutions to a problem.
  • Posts often go unanswered or without resolution in their community support forums. Hopefully this will improve as the community grows.
  • The update process is clumsy at best. Many people are familiar with the simple WordPress upgrade button for the core and plugins. This doesn't exist at all for Umbraco. Instead, you'll need to select specific files to overwrite and potentially update any old code references.
  • Migration between development environments is clumsy. Umbraco offers a premium plugin to address this because, as they state on the premium plugin page, deployments are "complicated, headache-inducing"
Matthew Hardesty | TrustRadius Reviewer

Usability

commercetools

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 4.0
Based on 1 answer
Many end users will be overwhelmed with the admin interface. Some common functions are buried in menus
Matthew Hardesty | TrustRadius Reviewer

Reliability and Availability

commercetools

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 7.0
Based on 1 answer
Occasionally, errors will appear in the admin that make it impossible to work without developer support.
Matthew Hardesty | TrustRadius Reviewer

Performance

commercetools

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 3.0
Based on 1 answer
Working in the admin panel (adding / reviewing / editing content) is very slow.The public facing site speed is dependent on what the pages are doing and how well the code was written (whether it is optimized for speed).
Matthew Hardesty | TrustRadius Reviewer

Support Rating

commercetools

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 2.0
Based on 1 answer
Support for Umbraco-owned paid plugins is nonexistent.
Matthew Hardesty | TrustRadius Reviewer

Online Training

commercetools

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 3.0
Based on 1 answer
Online training is often based on older versions of the platform. So, you'll have to fill in the gaps on your own.
Matthew Hardesty | TrustRadius Reviewer

Implementation Rating

commercetools

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 7.0
Based on 1 answer
Spend the time to wireframe the content structure prior to diving in. This helps speed the process of implementation and it serves as documentation for end users.
Matthew Hardesty | TrustRadius Reviewer

Alternatives Considered

commercetools

Commercetools is a headless commerce platform. It provides the front end functionality flexibility that competitors lack. The set of APIs can link with multiple solutions including voice enabled client solutions. The functionalities on the platform are ever expanding and limitations like pricing and product variations are addressed. The solution is very fast develop, integrate and deploy.
Anonymous | TrustRadius Reviewer

Umbraco CMS

There is not really an alternative when it comes to CMS based on ASP.Net (MVC4 with Razor). There are a few frameworks, like Booststrap; however framework is not content management system. I will compare it to Drupal, because the second one is well known. Against Drupal, Umbraco is very clean and fast framework/CMS. It does not have as much of big community, support or range of plugins as Drupal.
Filip Witkowski | TrustRadius Reviewer

Scalability

commercetools

No score
No answers yet
No answers on this topic

Umbraco CMS

Umbraco CMS 4.0
Based on 1 answer
Without significant development, the product does not scale well.
Matthew Hardesty | TrustRadius Reviewer

Return on Investment

commercetools

  • We were able to successfully launch the ecommerce platform in under 4 months of starting development work.
  • Integrate the same APIs to different client facing solutions.
  • The total cost of platform recovered in 8 months of deployment.
Anonymous | TrustRadius Reviewer

Umbraco CMS

  • It's a .net solution and we program in .net so it was faster
  • thanks to their good SEO, we have more leads
Jakub Wilk | TrustRadius Reviewer

Screenshots

Pricing Details

commercetools

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

commercetools Editions & Modules

Additional Pricing Details

Umbraco CMS

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Umbraco CMS Editions & Modules

On-premise Edition
Umbraco Free$0
Umbraco Professional$5,0002
Umbraco Enterprise5000+2
  1. per year
SaaS Edition
Umbraco Cloud Starter$391
Umbraco Cloud Standard$2091
Umbraco Cloud Professional$5691
Umbraco Cloud Enterprise5000+1
Umbraco Heartcore Mini$491
Umbraco Heartcore Starter$2391
Umbraco Heartcore Professional$9991
Umbraco Heartcore Enterprise1000+1
  1. per month
Additional Pricing Details
The Umbraco CMS and all of its core features are the same across all plans. The paid on-premise plans includes support, onboarding, licenses to add-on products (Umbraco Forms, Umbraco Courier, Umbraco TV) as well as a discount on developer training courses. Umbraco Cloud is the CMS hosted on Azure Cloud servers with automated upgrades, unlimited hosting and smooth deployments. All features can be found on Umbraco.com. Umbraco Heartcore is the managed Headless SaaS version of Umbraco.

Rating Summary

Likelihood to Recommend

commercetools
8.0
Umbraco CMS
8.7

Usability

commercetools
Umbraco CMS
4.0

Reliability and Availability

commercetools
Umbraco CMS
7.0

Performance

commercetools
Umbraco CMS
3.0

Support Rating

commercetools
Umbraco CMS
2.0

Online Training

commercetools
Umbraco CMS
3.0

Implementation Rating

commercetools
Umbraco CMS
7.0

Scalability

commercetools
Umbraco CMS
4.0

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