What users are saying about
1 Ratings
3 Ratings
1 Ratings
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Score 9.1 out of 100
3 Ratings
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Score 6.2 out of 100

Likelihood to Recommend

CommerceV3

I believe CommerceV3 (CV3) is best suited for small to mid-level catalog companies. You would want to make sure to integrate CV3 with your back end system or you'll be doing a lot of manual entries or manipulating data for table uploads. You can easily manage the templates in CV3 with a basic knowledge of HTML and work up from there
Anonymous | TrustRadius Reviewer

inkFrog

Inkfrog is a useful upload tool for adding stock from your website to eBay and now also to Amazon, although we don't sell via the latter and we only list to eBay UK. I think it works better as an upload tool than an all-in-one eBay shop management tool and some tasks are easier to do directly on eBay itself. eBay also offers insights - such as offering trending prices - that Inkfrog doesn't. However it is useful in terms of being able to bulk adjust item pricing to include the cost of eBay selling fees. Inkfrog is probably ideal if you have a recognisable product to sell - with our offering it struggles with mapping shop categories (we use lots of sub and sub-sub-categories). Certain listing capabilities cannot be reproduced, such as quantity discounts, and I've never got to grips with mapping products with options and variations, so a lot is left out of our full inventory. Ultimately you will still need to find some time in your day to manage your eBay store - Inkfrog is not 100% reliable sometimes. Inkfrog will also take some of your time and a lot of patience, but ultimately is a huge timesaver for uploading products so it is worthwhile.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

CommerceV3
8.1
inkFrog
8.5
Product catalog & listings
CommerceV3
9.1
inkFrog
9.0
Product management
CommerceV3
7.3
inkFrog
7.4
Bulk product upload
CommerceV3
8.2
inkFrog
8.9
Branding
CommerceV3
6.4
inkFrog
9.0
Mobile storefront
CommerceV3
7.3
inkFrog
9.5
Product variations
CommerceV3
9.1
inkFrog
6.4
Visual customization
CommerceV3
9.1
inkFrog
8.9
Website integration
CommerceV3
inkFrog
7.8
CMS
CommerceV3
inkFrog
10.0

Online Shopping Cart

CommerceV3
7.7
inkFrog
9.0
Abandoned cart recovery
CommerceV3
8.2
inkFrog
Checkout user experience
CommerceV3
7.3
inkFrog
9.0

Online Payment System

CommerceV3
9.1
inkFrog
9.5
eCommerce security
CommerceV3
9.1
inkFrog
9.5

eCommerce Marketing

CommerceV3
8.6
inkFrog
7.7
Promotions & discounts
CommerceV3
9.1
inkFrog
5.2
SEO
CommerceV3
8.2
inkFrog
9.0
Personalized recommendations
CommerceV3
inkFrog
9.0

eCommerce Business Management

CommerceV3
8.6
inkFrog
6.9
Order processing
CommerceV3
8.2
inkFrog
5.6
Inventory management
CommerceV3
8.2
inkFrog
6.3
Shipping
CommerceV3
9.1
inkFrog
7.7
Custom functionality
CommerceV3
9.1
inkFrog
10.0
Multi-site management
CommerceV3
inkFrog
5.0

Pros

CommerceV3

  • CV3 provides us a plethora of marketing tools to customize offers and campaigns to our customers. I've used BigCommerce and Shopify and neither comes close to the capability of fine tuning sales, offers, and discounts by product, category, customer and more.
  • The purpose of partnering with any e-commerce platform is to provide a secure site and stable checkout process for our customers. CV3 has been amazing at keeping our site up and running through peak traffic and attempted hacks. The checkout process has been rock solid and also integrates seamlessly with PayPal. I've used Amazon Payments in the past without incident, but decided to end that option due to Amazon's policies.
  • CV3's architecture on the back-end is designed to be plain and simple which provides an easy-to-use interface to streamline our work. The template driven structure to manage the front-end will become a favorite for most programmers in no time at all. In fact, I'm not a programmer, but do customization and design changes almost on a daily basis with ease. Any changes made to a template may be viewed on a staging server before pushing live. Templates, as well as other data may be downloaded any time for backups. Exports and imports of product data is simple and powerful allowing me to change massive amounts of data easily.
  • Customer support is always a contentious issue with most providers, however, CV3 has by far been the best I've encountered in over 30+ years of experience with software vendors. They are very responsive and escalate the issue to the proper person without having the redundancy you experience with so many other companies. They understand the issue the first time, and tell you the truth.
  • Any e-commerce business is about shipping. CV3 has the most powerful tools to control shipping. It will challenge the most creative minds on how to best merchandise products based on weight, dollar amount, global geographical location, dimensions, category, exception rules, by carrier, all the way down to the sku level which can have it's own set of rules. It gets complicated, but it works great and ties in with the promotional features as well.
Anonymous | TrustRadius Reviewer

inkFrog

  • inkFrog handles product variants really well. Their platform pulls the SKUs and information directly from BigCommerce and then lets me easily customize each variant with different pictures which is really helpful.
  • It also makes adding multiple listings very easy. Since it imports the item specifics and description directly from BigCommerce I don't have to go through each listing one by one and I can just bulk upload our products onto eBay.
  • inkFrog also lets me set different templates for shipping, or profiles from different items and then I can apply those in bulk to items which saves a huge amount of time since I don't have to go through every item and change specifics.
Nick Hunter | TrustRadius Reviewer

Cons

CommerceV3

  • An area I'd like to see enhanced is the sku level pricing calendar. You can set specials prices to start and stop at certain dates and times, but it's fixed to certain years. You can't have your chosen items go to seasonal pricing every year at the same time, you have to change the years each year.
  • There are multiple product setups: basic, parent with children, and sub-products. Each type exports on the same datasheet all intermingled and this can be tedious isolating the different types for editing and re-import.
  • Vendor and Brand are data points on each item, but they are not controlled by a table. We end up with the same vendor or brand misspelled multiple times.
  • There is no FTP capability (PCI issue?) and no blog site with the parent domain. These have to be handled using a separate sub-domain.
  • The shipping calculator for customers should be available anywhere there is a shipping option presented during checkout.
  • Faster live times. Currently, it takes about 5 to 10 minutes to see template/product changes pushed to the live cdn.
Anonymous | TrustRadius Reviewer

inkFrog

  • The pre-built themes are really bad. Thankfully we don't have to use them and created our own.
  • The other issue regarding these themes is that they are locked behind a paywall and are a premium feature; subpar themes should not be charged to consumers.
  • InkFrog also connects with other marketplaces that we also sell on, such as Amazon. Unfortunately, it does not work as well with other marketplaces as it does with eBay, which is a shame since we would prefer to have it all in one place.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CommerceV3

In my view, CV3 meets our needs better by allowing us a much easier way to manage the front end the way the templates are structured. BigCommerce recommended using an FTP tool to download, modify, then upload. Shopify has some very sophisticated templates, which, in my mind, required a senior level programmer or lots of outsourcing for even minor changes.Neither of the other systems come close to CV3's marketing capabilities through their promotional tool without any add-ons. Shopify, for example, is stripped down and if you want a certain feature you have to find one of their approved partners, sign-up, integrate the feature and hope it works. To purchase all the features we're currently using in CV3 you'd have quite a list (and expense) of partners. Examples would be enhanced shipping capabilities or the ability to customize a product purchase.CV3 has features specifically geared for a catalog company, like request forms and capturing key codes. Plus, built-in rewards program, wishlist, gift certificates, bulk email, and data feeds for Google Shopper, Channel Advisor and SingleFeed.
Anonymous | TrustRadius Reviewer

inkFrog

We looked at Sellbrite. We really liked Sellbrite in view of its glowing reviews and integration with Etsy. However we didn't fully trial the program so I am not able to comment here more than to say that Inkfrog is by far the most economical option. We currently pay around $10 per month, whereas Sellbrite is nearly $50.
Anonymous | TrustRadius Reviewer

Return on Investment

CommerceV3

  • One positive impact has been the use of product reviews. This feature has helped us weed out bad products and promote good ones while allowing customers to share their experience.
  • It's a fixed fee user agreement which favors increasing sales.
  • The stability of the checkout process has helped conversions and lowered support.
  • Having integrated inventory with our back end has helped meet customer expectations.
  • The promotional capabilities of CV3 has allowed us to provide new and different offers keeping customers engaged.
Anonymous | TrustRadius Reviewer

inkFrog

  • Overall inkFrog has had a positive impact. It has really freed up huge amounts of time that would be normally spent manually managing eBay listings one by one.
  • It also has had a very positive impact by using the inventory management which again frees up huge amounts of time since I don't have to go through and manually manage all of our listings. We also do not oversell items anymore which is a giant plus.
  • inkFrog's template customization has also really really helped by making our listings much more aesthetically pleasing and more professional looking which builds a lot of trust with our eBay customers.
Nick Hunter | TrustRadius Reviewer

Pricing Details

CommerceV3

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,995*

* per store

inkFrog

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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