ConnectWise Asio vs. Rev.io PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise Asio
Score 9.1 out of 10
N/A
The Asio Platform is ConnectWise's unified management platform launched in late 2021, providing scalability, automation, value-added reporting and insights, and a common user interface. Its open APIs offer extensibility and flexibility, and its business management features include PSA, quote and proposal automation, next-gen IT documentation, and real-time business intelligence.N/A
Rev.io PSA
Score 9.0 out of 10
N/A
Founded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A
Pricing
ConnectWise AsioRev.io PSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ConnectWise AsioRev.io PSA
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Best Alternatives
ConnectWise AsioRev.io PSA
Small Businesses
Teamwork.com
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Score 8.5 out of 10
Teamwork.com
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Score 8.5 out of 10
Medium-sized Companies
Teamwork.com
Teamwork.com
Score 8.5 out of 10
Teamwork.com
Teamwork.com
Score 8.5 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.2 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise AsioRev.io PSA
Likelihood to Recommend
8.8
(2 ratings)
1.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
ConnectWise AsioRev.io PSA
Likelihood to Recommend
ConnectWise
It is well suited if you are just getting started in the MSP world. It is easy to setup and easy for technicians to understand. Technicians can be trained to use the systems in a matter of just a day. Dashboards help us track our goals and KPIs. ServiceNow works better from a security incident perspective. The mobile client allows you to stay fully connected no matter where you are so when a security incident happens you are in the loop.
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Rev.io PSA
Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
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Pros
ConnectWise
  • contacting the right person from a company
  • showing sells opportunities
  • showing all lost and won opps
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Rev.io PSA
  • ability to dispatch tech's to service calls
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Cons
ConnectWise
  • Lacks integration with several of the popular tools in our stack.
  • Doesn't have as many AI tools as you would expect.
  • ServiceNow has many more modules for customizing.
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Rev.io PSA
  • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
  • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
  • I my experience when they know that there is an issue and the software is not working they keep billing you.
  • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
  • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
  • In my opinion, training is filled with jargon and no glossary.
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Usability
ConnectWise
Being able to have the cross platform workflows and functionality is key, no more having 8 softwares connected to ConnectWise, but one that does it all will make it way more usable as there's one program, one interface etc. Learning multiple softwares can be hard for some people as people will have a hard time knowing what does what
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Rev.io PSA
No answers on this topic
Alternatives Considered
ConnectWise
Hubspot is much more user friendly but there are certain things that hubspot doesnt do such as submitting tickets and looking at history with contact/company.
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Rev.io PSA
No answers on this topic
Return on Investment
ConnectWise
  • We noticed a 13 percent higher ROI on customers when we moved to this less expensive option.
  • Technicians were able solve tickets faster than before due to the ease of navigation.
  • Customer satisfaction rose from 95% on average to 96.7%.
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Rev.io PSA
  • Gigantic waste of time and resources
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ScreenShots