What users are saying about
Top Rated
329 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 329 reviews and ratings
74 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.2 out of 100
Based on 74 reviews and ratings
Feature Set Ratings
Incident and problem management

7.9
ConnectWise Manage
79%

Planview Enterprise One
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 6/6 features
ConnectWise Manage ranks higher in 6/6 features
Organize and prioritize service tickets

8.1
81%
79 Ratings

N/A
0 Ratings
Expert directory

7.4
74%
45 Ratings

N/A
0 Ratings
Subscription-based notifications

7.5
75%
52 Ratings

N/A
0 Ratings
ITSM collaboration and documentation

8.0
80%
59 Ratings

N/A
0 Ratings
Ticket creation and submission

7.9
79%
79 Ratings

N/A
0 Ratings
Ticket response

8.3
83%
78 Ratings

N/A
0 Ratings
Self Help Community

7.8
ConnectWise Manage
78%

Planview Enterprise One
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 2/2 features
ConnectWise Manage ranks higher in 2/2 features
External knowledge base

8.4
84%
60 Ratings

N/A
0 Ratings
Internal knowledge base

7.2
72%
70 Ratings

N/A
0 Ratings
Multi-Channel Help

7.6
ConnectWise Manage
76%

Planview Enterprise One
Feature Set Not Supported
N/A
ConnectWise Manage ranks higher in 5/5 features
ConnectWise Manage ranks higher in 5/5 features
Customer portal

7.3
73%
71 Ratings

N/A
0 Ratings
IVR

8.9
89%
18 Ratings

N/A
0 Ratings
Social integration

7.0
70%
25 Ratings

N/A
0 Ratings
Email support

7.8
78%
71 Ratings

N/A
0 Ratings
Help Desk CRM integration

7.2
72%
67 Ratings

N/A
0 Ratings
Attribute Ratings
- ConnectWise Manage is rated higher in 2 areas: Likelihood to Recommend, Usability
- Planview Enterprise One is rated higher in 5 areas: Likelihood to Renew, Availability, Support Rating, Online Training, Implementation Rating
Likelihood to Recommend

7.0
ConnectWise Manage
70%
111 Ratings

3.4
Planview Enterprise One
34%
50 Ratings
Likelihood to Renew

4.7
ConnectWise Manage
47%
26 Ratings

6.8
Planview Enterprise One
68%
9 Ratings
Usability

5.7
ConnectWise Manage
57%
25 Ratings

3.0
Planview Enterprise One
30%
3 Ratings
Availability

8.0
ConnectWise Manage
80%
7 Ratings

10.0
Planview Enterprise One
100%
2 Ratings
Performance

1.0
ConnectWise Manage
10%
13 Ratings

Planview Enterprise One
N/A
0 Ratings
Support Rating

4.6
ConnectWise Manage
46%
32 Ratings

8.2
Planview Enterprise One
82%
10 Ratings
Online Training

5.0
ConnectWise Manage
50%
8 Ratings

7.0
Planview Enterprise One
70%
1 Rating
Implementation Rating

1.0
ConnectWise Manage
10%
8 Ratings

8.5
Planview Enterprise One
85%
4 Ratings
Product Scalability

1.0
ConnectWise Manage
10%
7 Ratings

Planview Enterprise One
N/A
0 Ratings
Likelihood to Recommend
ConnectWise Manage
I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.

Verified User
Consultant in Information Technology
Telecommunications Company, 11-50 employeesPlanview Enterprise One
Probably the best tool for both PPM and APM capabilities on the market today. Well suited for companies who are ready and able to commit. This means total buy-in from the entire organization. Companies must also be strategically minded and flexible with process / organizational change management. Not well suited for organizations who are inflexible or who only think tactically. These organizations might perform very well from an operational vantage, but will struggle with Enterprise One.
Senior Analyst, End to End Enterprise Architecture - Corporate Functions
StrykerMedical Device, 10,001+ employees
Pros
ConnectWise Manage
- Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
- Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
Purchasing Agent
CIO Solutions, LPInformation Technology and Services, 51-200 employees
Planview Enterprise One
- Out of the box analytics. Canned, but modestly configurable reports that provide quick insights to project and resource performance.
- Flexible configuration enables resource management at a macro or micro level.
- Modeling (what-if). I can create projects, load with resources and quickly stack it against our existing portfolios to identify conflicts and optimize scheduling.
IT PMO Manager
Mentor GraphicsComputer Software, 5001-10,000 employees
Cons
ConnectWise Manage
- I will say the calendar option needs a little bit of work.
- A calendar that looks more like lets say a Google Calendar would a nice feature.
- Better Knowledge base section.
- We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
- Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
- A better layout for reporting would also be something good to have.
- The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
Director of IT
W3ITComputer & Network Security, 1-10 employees
Planview Enterprise One
- Change, Risk and Issue tracking is available in the tool currently, but it could use a face-lift to be up to par with the rest of the application. Portal visibility into this area of data could be helpful, especially when tracking for a Program of projects.
- Communication capabilities to the users currently comes in the form of onscreen notifications delivered via portlet views and/or in the form of an email notification delivered to the user's email address on file. However, these notifications are not as configurable as we would like to see. The text of the emails cannot be edited. Many notifications cannot be configured to be sent via email and must be viewed on screen by the user. However, when an implementation is less mature, or you have users that are not required to be in the tool daily, these notifications go unnoticed and are therefore ineffective.
- Recently Planview has begun to deliver Web Services to their customers to use to build interfaces and other automations. For an organization with the right talent available, these services can be very useful. The challenge is that some of them are lacking in providing all of the same capabilities that a live user would have available in the User Interface, therefore only so much can be converted to Web Services. We hope that Planview continues to invest in expanding and improving these services to meet the needs of their customers.
Planview System Analyst
NASCOHealth, Wellness and Fitness, 501-1000 employees
Pricing Details
ConnectWise Manage
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$35 Per Tech Per Month
ConnectWise Manage Editions & Modules
Edition
Subscription | $35.001 |
---|
- Per Tech Per Month
Additional Pricing Details
—Planview Enterprise One
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Planview Enterprise One Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
ConnectWise Manage
ConnectWise Manage 4.7
Based on 26 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Chief Information Officer
EDTS, LLCComputer & Network Security, 51-200 employees
Planview Enterprise One
Planview Enterprise One 6.8
Based on 9 answers
We have been a Planview customer since 1999 and have seen it grow and mature as a tool. We have looked at other tools and have found that PV continues to meet our needs and is easy for our resources to use. They work to stay up on the project management industry and the direction it is going, keep on on current technology so that we can work more effectively, provide excellent customer support and have great pricing for what they offer. We can purchase only the modules we need versus buying a tool where we would only use a portion of the functionality.
Project Adminstrator - PMO
Texas Mutual Insurance CompanyInsurance, 501-1000 employees
Usability
ConnectWise Manage
ConnectWise Manage 5.7
Based on 25 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Chief Anxiety Eliminator
Carefree Technology ManagementInformation Technology and Services, 1-10 employees
Planview Enterprise One
Planview Enterprise One 3.0
Based on 3 answers
I feel it is very difficult to use, and very limiting and of over complicated in it's basic project management basic functions. In my opinion it is over engineered to the point of un-useful

Verified User
Project Manager in Product Management
Financial Services Company, 5001-10,000 employeesReliability and Availability
ConnectWise Manage
ConnectWise Manage 8.0
Based on 7 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
CEO
Stepfar ITComputer & Network Security, 1-10 employees
Planview Enterprise One
Planview Enterprise One 10.0
Based on 2 answers
We are long time Planview users and its availability is only limited to our internal SLAs for nightly backups. I have never experienced any unexpected or prolonged software downtime from Planview itself.
Project Adminstrator - PMO
Texas Mutual Insurance CompanyInsurance, 501-1000 employees
Performance
ConnectWise Manage
ConnectWise Manage 1.0
Based on 13 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
Director of Compliance and Efficiency
Trivalent GroupInformation Technology and Services, 51-200 employees
Planview Enterprise One
No score
No answers yet
No answers on this topic
Support Rating
ConnectWise Manage
ConnectWise Manage 4.6
Based on 32 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Systems Analyst
Netrix ITInformation Technology and Services, 11-50 employees
Planview Enterprise One
Planview Enterprise One 8.2
Based on 10 answers
Any issue is addressed correctly within the right amount of time. Sometimes it takes a while to be aligned on the request and to have a solution, but it doesn't happen frequently. There is a ticketing system where I can track all my requests that could be improved a little bit.
Project and Portfolio Manager Officer
AngeliniPharmaceuticals, 5001-10,000 employees
Online Training
ConnectWise Manage
ConnectWise Manage 5.0
Based on 8 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Commercial Manager
Solution IPTelecommunications, 11-50 employees
Planview Enterprise One
Planview Enterprise One 7.0
Based on 1 answer
No answer on this topic is available.
Implementation Rating
ConnectWise Manage
ConnectWise Manage 1.0
Based on 8 answers
Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
President
SudoraInformation Technology & Services, 1-10 employees
Planview Enterprise One
Planview Enterprise One 8.5
Based on 4 answers
Always have a pre-implementation meeting or conference call with Planview to ensure all are on the same page, disclosure of all and any customization (including reports) and plan for support after implementation of a specified amount of time with the assigned implementation resource. And document everything
Project Adminstrator - PMO
Texas Mutual Insurance CompanyInsurance, 501-1000 employees
Alternatives Considered
ConnectWise Manage
We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
President
Big D Technology Solutions, Inc.Information Technology and Services, 1-10 employees
Planview Enterprise One
We made the tool selection back in 2002. Most competitors are now gone or purchased by someone else. At that time they were one of the few companies who had a somewhat mature and configurable budget module. We were also coming out of an Access environment, so we were comfortable with the "Excel spreadsheet" look of the tool.
ePMO Cosultant
Hallmark Cards IncConsumer Goods, 5001-10,000 employees
Scalability
ConnectWise Manage
ConnectWise Manage 1.0
Based on 7 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
NOC/Design Technician
One2One IncInformation Technology and Services, 11-50 employees
Planview Enterprise One
No score
No answers yet
No answers on this topic
Return on Investment
ConnectWise Manage
- At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
- The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
CFO and I.T. Guy
IT Guys, LLCComputer & Network Security, 1-10 employees
Planview Enterprise One
- I can't quote specific numbers, but, before our current installation of Planview, data would exist in multiple sources and was duplicated across the organization. It took practically a full FTE to produce monthly reports on cost and effort across the portfolio of work. Plus, with duplicate sources of "truth", much time was spent reconciling the data across the multiple sources and debating which was correct. Now, the data comes directly from a single source and anyone in the company can view it real time.
- The cost is not insignificant. If all a company needs is something to run project plans for a handful of projects, Planview is not for you. Planview is better suited for companies with multi-million dollar portfolios of work involving dozens or hundreds of resources. By getting that consolidated view into resource needs of the future, companies are able to make better strategic decisions around which projects to accept and which ones to defer or cancel.
Planview Architect
CarestreamHospital & Health Care, 5001-10,000 employees