Top Rated
244 Ratings
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Score 7.6 out of 100
68 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

ConnectWise Manage

Wouldn't be good for small businesses and unless you are providing work that needs to be generated by a ticket, this wouldn't be for you. It's great for companies that need to log specific information for customers and record time entered by employees. It's good for project management, keeping track of financials and time
Alissa Levanway | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

PVE1 is ideally suited for a mature enterprise. One with a need to map strategies to outcomes, one with top-down support and direction that will ensure its data integrity and value on a persistent basis. It is not suited for project execution or collaboration. It is best served as the system of record for project intake, resource management, and performance reporting.
Brian Tharp, PMP | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

ConnectWise Manage
7.2
Planview Enterprise One (formerly Planview Enterprise and Troux)
Organize and prioritize service tickets
ConnectWise Manage
7.4
Planview Enterprise One (formerly Planview Enterprise and Troux)
Expert directory
ConnectWise Manage
7.3
Planview Enterprise One (formerly Planview Enterprise and Troux)
Subscription-based notifications
ConnectWise Manage
6.6
Planview Enterprise One (formerly Planview Enterprise and Troux)
ITSM collaboration and documentation
ConnectWise Manage
6.2
Planview Enterprise One (formerly Planview Enterprise and Troux)
Ticket creation and submission
ConnectWise Manage
7.9
Planview Enterprise One (formerly Planview Enterprise and Troux)
Ticket response
ConnectWise Manage
8.0
Planview Enterprise One (formerly Planview Enterprise and Troux)

Self Help Community

ConnectWise Manage
6.3
Planview Enterprise One (formerly Planview Enterprise and Troux)
External knowledge base
ConnectWise Manage
6.6
Planview Enterprise One (formerly Planview Enterprise and Troux)
Internal knowledge base
ConnectWise Manage
6.0
Planview Enterprise One (formerly Planview Enterprise and Troux)

Multi-Channel Help

ConnectWise Manage
5.8
Planview Enterprise One (formerly Planview Enterprise and Troux)
Customer portal
ConnectWise Manage
6.9
Planview Enterprise One (formerly Planview Enterprise and Troux)
IVR
ConnectWise Manage
4.2
Planview Enterprise One (formerly Planview Enterprise and Troux)
Social integration
ConnectWise Manage
4.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
Email support
ConnectWise Manage
6.5
Planview Enterprise One (formerly Planview Enterprise and Troux)
Help Desk CRM integration
ConnectWise Manage
7.5
Planview Enterprise One (formerly Planview Enterprise and Troux)

Pros

ConnectWise Manage

  • Manage's GUI is fantastic and easy to use.
  • Makes it very simple to create support tickets and organize them.
  • The different boards in Manage are what really make this product great.
  • Being able to lay everything out and easily organize to our liking is a huge plus!
  • Being customer friendly is another aspect I like.
  • The portal is easy to setup and easy for clients to use.
  • We use this feature heavily as an MSP.
John Trevino | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

  • Planview Enterprise (PVE) provides end-to-end work management for the full spectrum of work types in one tool. Traditional project work can be fully implemented with detailed or summarized WBS, stage gates, workflow management and content management. Non-project work can be tracked in a variety of ways. There is even an option for "ticket" type work. PVE provides 4 types of resource assignments to attach people to work; each with flexible configuration options to meet the need of the organization.
  • Planview Enterprise provides robust Rating and Financial Planning capabilities, and they continue to grow in this area of the tool. Rates can be driven by attribute-based rate cards or by attaching the exact rate to the individual resource. Multiple override functions exist that allow work to be configured with the exact rates when the work is the exception to the rule. All effort data captured in the tool (both from manual entry and/or ported over from the work plans) is converted into financial data with just a few clicks. And, portfolio management of this data is easily delivered on screen.
  • The analytic options available in Planview Enterprise are broad and easily made available to the appropriate audience. They are graphic, but also drillable to the desired level of detail to facilitate analysis.
Sheri Millar | TrustRadius Reviewer

Cons

ConnectWise Manage

  • The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
  • More customization would be great especially in the PO emails.
  • The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
  • The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.
Sebastian Abbinanti | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

  • With power comes complexity. Users are sometimes not sure of which screen to use for certain activities. Planview has done a good job of improving the UI over the year but there are still some areas that could be simplified for the users.
  • The financial planning module does not offer enough granularity to track non-labor costs at a detailed level. Costs are grouped by unique attributes. If I want to track the purchase of 10 servers individually within a single project, I need to use a different tool.
Allan Shafer | TrustRadius Reviewer

Likelihood to Renew

ConnectWise Manage

ConnectWise Manage 10.0
Based on 23 answers
ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
Delano Collins | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 6.8
Based on 9 answers
We have been a Planview customer since 1999 and have seen it grow and mature as a tool. We have looked at other tools and have found that PV continues to meet our needs and is easy for our resources to use. They work to stay up on the project management industry and the direction it is going, keep on on current technology so that we can work more effectively, provide excellent customer support and have great pricing for what they offer. We can purchase only the modules we need versus buying a tool where we would only use a portion of the functionality.
Carol Higgins | TrustRadius Reviewer

Usability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 15 answers
I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
Wes Jensen | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 7.0
Based on 2 answers
The previous version didn't have as many rich features available on the web (right clicks, sub-menus, etc.) that would have sped up productivity on many screens.
Melissa Pershing, PMP | TrustRadius Reviewer

Reliability and Availability

ConnectWise Manage

ConnectWise Manage 9.1
Based on 3 answers
We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
Farrell Lusher | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 10.0
Based on 1 answer
We are long time Planview users and its availability is only limited to our internal SLAs for nightly backups. I have never experienced any unexpected or prolonged software downtime from Planview itself.
Carol Higgins | TrustRadius Reviewer

Performance

ConnectWise Manage

ConnectWise Manage 8.1
Based on 6 answers
Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
David Pavuk | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

No score
No answers yet
No answers on this topic

Support Rating

ConnectWise Manage

ConnectWise Manage 2.8
Based on 12 answers
The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
Jennifer Henney | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 8.2
Based on 6 answers
Any issue is addressed correctly within the right amount of time. Sometimes it takes a while to be aligned on the request and to have a solution, but it doesn't happen frequently. There is a ticketing system where I can track all my requests that could be improved a little bit.
Marco De Angelis | TrustRadius Reviewer

Online Training

ConnectWise Manage

ConnectWise Manage 6.2
Based on 7 answers
We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
Graham Green | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 7.0
Based on 1 answer
No answer on this topic is available.

Implementation Rating

ConnectWise Manage

ConnectWise Manage 1.0
Based on 3 answers
Thoroughly review the training at ConnectWise University BEFORE starting. Ask questions to other partners - there is a huge community that is more than willing to help. Lastly, I recommend getting ConnectWise Consulting to help - it's a BIG product, and the money you spend on consulting will pay for itself by helping you and your team get off to a running start (in the right direction)
Delano Collins | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

Planview Enterprise One (formerly Planview Enterprise and Troux) 8.5
Based on 2 answers
Always have a pre-implementation meeting or conference call with Planview to ensure all are on the same page, disclosure of all and any customization (including reports) and plan for support after implementation of a specified amount of time with the assigned implementation resource. And document everything
Carol Higgins | TrustRadius Reviewer

Alternatives Considered

ConnectWise Manage

Our business was formed through the relationship between two separate business owners, one who utilized Labtech RMM products only and myself who had used the Solarwinds RMM product and eventually their Service Desk product. One look at Connectwise manage showed that it was a significantly more developed product at the time, something that would stack up well with the likes of AutoTask. It was an easy decision to transition to the Connectwise line of products and operate in a cohesive environment supported by a single vendor. As we move forward, we are excited to bring on other products that integrate into the Automate product, allowing us to offer additional services to our customers that can be managed and monitored in one location.
Daryn O'Shea | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

We made the tool selection back in 2002. Most competitors are now gone or purchased by someone else. At that time they were one of the few companies who had a somewhat mature and configurable budget module. We were also coming out of an Access environment, so we were comfortable with the "Excel spreadsheet" look of the tool.
Dawn Acosta | TrustRadius Reviewer

Scalability

ConnectWise Manage

ConnectWise Manage 8.0
Based on 6 answers
ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
Nicolas Poague | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

No score
No answers yet
No answers on this topic

Return on Investment

ConnectWise Manage

  • ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
  • Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
  • Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.
Carson Hagan, ITILv3 | TrustRadius Reviewer

Planview Enterprise One (formerly Planview Enterprise and Troux)

  • Planview Enterprise has provided concrete data to support adding members to teams that are over utilized.
  • Planview Enterprise has helped us make data-driven decisions about which projects to continue, pause or cancel.
  • Planview Enterprise has helped us quickly show executives which projects need their attention.
Bradford Newton | TrustRadius Reviewer

Screenshots

Planview Enterprise One (formerly Planview Enterprise and Troux)

Pricing Details

ConnectWise Manage

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Planview Enterprise One (formerly Planview Enterprise and Troux)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ConnectWise Manage
7.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
8.0

Likelihood to Renew

ConnectWise Manage
10.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
6.8

Usability

ConnectWise Manage
8.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
7.0

Reliability and Availability

ConnectWise Manage
9.1
Planview Enterprise One (formerly Planview Enterprise and Troux)
10.0

Performance

ConnectWise Manage
8.1
Planview Enterprise One (formerly Planview Enterprise and Troux)

Support Rating

ConnectWise Manage
2.8
Planview Enterprise One (formerly Planview Enterprise and Troux)
8.2

Online Training

ConnectWise Manage
6.2
Planview Enterprise One (formerly Planview Enterprise and Troux)
7.0

Implementation Rating

ConnectWise Manage
1.0
Planview Enterprise One (formerly Planview Enterprise and Troux)
8.5

Scalability

ConnectWise Manage
8.0
Planview Enterprise One (formerly Planview Enterprise and Troux)

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