ConnectWise Manage vs Planview Enterprise One (formerly Planview Enterprise and Troux)

• Manage's GUI is fantastic and easy to use.
• Makes it very simple to create support tickets and organize them.
• The different boards in Manage are what really make this product great.
• Being able to lay everything out and easily organize to our liking is a huge plus!
• Being customer friendly is another aspect I like.
• The portal is easy to setup and easy for clients to use.
• We use this feature heavily as an MSP.

Read full review

• Planview Enterprise (PVE) provides end-to-end work management for the full spectrum of work types in one tool. Traditional project work can be fully implemented with detailed or summarized WBS, stage gates, workflow management and content management. Non-project work can be tracked in a variety of ways. There is even an option for "ticket" type work. PVE provides 4 types of resource assignments to attach people to work; each with flexible configuration options to meet the need of the organization.
• Planview Enterprise provides robust Rating and Financial Planning capabilities, and they continue to grow in this area of the tool. Rates can be driven by attribute-based rate cards or by attaching the exact rate to the individual resource. Multiple override functions exist that allow work to be configured with the exact rates when the work is the exception to the rule. All effort data captured in the tool (both from manual entry and/or ported over from the work plans) is converted into financial data with just a few clicks. And, portfolio management of this data is easily delivered on screen.
• The analytic options available in Planview Enterprise are broad and easily made available to the appropriate audience. They are graphic, but also drillable to the desired level of detail to facilitate analysis.

Read full review

• The inventory and procurement module could use some work. It is often difficult to navigate through. A cycle count option would be a great addition as well.
• More customization would be great especially in the PO emails.
• The StreamLine IT function, while great, could use some improvement. It is difficult to setup and can at times interfere with other things that we do.
• The invoices are perhaps the ugliest. A straight forward customizable invoice template, not a report that adds 20 steps to the process, would be a huge improvement.

Read full review

• With power comes complexity. Users are sometimes not sure of which screen to use for certain activities. Planview has done a good job of improving the UI over the year but there are still some areas that could be simplified for the users.
• The financial planning module does not offer enough granularity to track non-labor costs at a detailed level. Costs are grouped by unique attributes. If I want to track the purchase of 10 servers individually within a single project, I need to use a different tool.

Read full review

• ConnectWise has contributed to being more accurate with our Engineers time keeping. Being able to track everything to very granular detail has been beneficial.
• Pre-planning and recurring service tickets for companies has been a big benefit as well. Love being able to set it and forget it.
• Having more options on time entries has allowed our Field Engineers to become more granular with the time spent on site. It has allowed us to capture more follow up opportunities to get back in front of the Client to show them.

Read full review

• Planview Enterprise has provided concrete data to support adding members to teams that are over utilized.
• Planview Enterprise has helped us make data-driven decisions about which projects to continue, pause or cancel.
• Planview Enterprise has helped us quickly show executives which projects need their attention.

Read full review