ConnectWise PSA vs. Helpman
ConnectWise PSA vs. Helpman
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month | |
Helpman | Small Businesses (1-50 employees) | Helpman is a cloud-based software that lets companies organize answers and articles and make them available publicly to customers. Customer support teams share their knowledge with customers in a knowledge base or a help center. The vendor’s value proposition is that this reduces the flow on other support channels like chat or email and helps customer support teams be more productive and more focused on the most important requests. Customers can find answers using the typo… | $25 per article |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Unlimited free trial as long as the knowledge base is not published. | ||||||||||||||
More Pricing Information |
ConnectWise PSA | Helpman | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ConnectWise PSA | Helpman | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConnectWise PSA | Helpman | |
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Likelihood to Recommend | 2.3 (113 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (25 ratings) | - (0 ratings) |
Usability | 7.4 (25 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 1.0 (7 ratings) | - (0 ratings) |
Support Rating | 4.5 (20 ratings) | - (0 ratings) |
Online Training | 5.0 (8 ratings) | - (0 ratings) |
Implementation Rating | 1.0 (5 ratings) | - (0 ratings) |
Configurability | 1.0 (1 ratings) | - (0 ratings) |
Ease of integration | 1.0 (2 ratings) | - (0 ratings) |
Product Scalability | 1.0 (7 ratings) | - (0 ratings) |
Vendor post-sale | 1.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
ConnectWise PSA | Helpman | |
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Likelihood to Recommend | ConnectWise | Helpman No answers on this topic |
Pros | ConnectWise | Helpman No answers on this topic |
Cons | ConnectWise | Helpman No answers on this topic |
Likelihood to Renew | ConnectWise | Helpman No answers on this topic |
Usability | ConnectWise | Helpman No answers on this topic |
Reliability and Availability | ConnectWise | Helpman No answers on this topic |
Performance | ConnectWise | Helpman No answers on this topic |
Support Rating | ConnectWise | Helpman No answers on this topic |
Online Training | ConnectWise | Helpman No answers on this topic |
Implementation Rating | ConnectWise | Helpman No answers on this topic |
Alternatives Considered | ConnectWise | Helpman No answers on this topic |
Scalability | ConnectWise | Helpman No answers on this topic |
Return on Investment | ConnectWise | Helpman No answers on this topic |
ScreenShots | ConnectWise PSA Screenshots | Helpman Screenshots |