ConnectWise RMM vs. inteliPhy net

CW RMM is well suited to managing Windows-based environments, automating routine tasks, and providing remote system access. It maintains SOC 2 compliance and offers options such as consent-to-control. It gives excellent visibility into backup status and system events. Built-in reports make it easy to evaluate environment changes. The Auvik network monitoring is vastly better than what we had with Lab Tech.

Incentivized

• Automation of actions that we as IT consultant have to routinely implement.
• Great ticketing system.
• A very good proactive instead of reactive tool for my industry.
• Notifying of strange behavior on the network or on a specific computer.

Incentivized

• The agent service used for RMM access is known to fail, and needs to be restarted on occasion
• Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work
• Needs more documentation

Incentivized

If I were new to remote management and had no experience with previous platforms, I might have rated this higher. Coming from Labtech's data views and customizable screens, I found some things easier to find.

Incentivized

Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and ConnectWise Command lets us do our job efficiently as possible.

Incentivized

• The product upgrades stay up to date with our business needs.
• The product is an important part of our overall budget.
• The product helps with the planning and success of our Department.

Incentivized