The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology
October 08, 2022

The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology

John Besedic | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise RMM

I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical servers and workstation are up and running 100% of the time. My clients can create tickets for support and the automation process is very efficient for us to quickly jump on the computer to fix whatever is needed. It is also very good at identifying computer that are acting suspiciously like they are being attacked by malware of viruses.

Pros

  • Automation of actions that we as IT consultant have to routinely implement.
  • Great ticketing system.
  • A very good proactive instead of reactive tool for my industry.
  • Notifying of strange behavior on the network or on a specific computer.

Cons

  • Cost is always an issue for a small IT company like mine.
  • Some automation processes are not included in this software pack which then leads us to purchase my services from ConnectWise RMM
  • Risk analysis reports would be a great tool to have even though it has some capabilities the customization is difficult and confusing
  • Monitoring
  • Patch management
  • Reports for my clients
  • Great visibility
  • reduces downtime for computers that could have been infected with zero day or malware
  • reporting for clients is detailed and shows them that we are ontop of their infrastructure
  • word of mouth of my clients talking to other companies of what we can do has been great on getting new customers
ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and never have had a reason to switch.

Do you think ConnectWise RMM delivers good value for the price?

Yes

Are you happy with ConnectWise RMM's feature set?

Yes

Did ConnectWise RMM live up to sales and marketing promises?

Yes

Did implementation of ConnectWise RMM go as expected?

Yes

Would you buy ConnectWise RMM again?

Yes

ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

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