The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology
I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical …
ConnectWise RMM
ConnectWise RMM
ConnectWise RMM
Overview
What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum...
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What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/platform/re…
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is ConnectWise Automate?
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
What is Central?
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their RMM. Key product highlights include:
- A single interface that allows partners to manage their tech stack with ease
- A simple onboarding and adoption process that enables partners to adopt solutions more quickly and experience ROI sooner
- Automation and deep customization in one solution
- The ability to fill talent gaps and offload repetitive tasks to ConnectWise's expert services team
- Leveraging automation to reduce risk and improve operational efficiency
ConnectWise RMM Features
- Supported: Scripting
- Supported: Policy-based automation
- Supported: Custom desktop alerting
- Supported: Proactive patch management
ConnectWise RMM Video
ConnectWise RMM Integrations
ConnectWise RMM Competitors
- N-able RMM
- Datto RMM
- Kaseya Virtual System Administrator (VSA)
ConnectWise RMM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
N-able RMM and Datto RMM are common alternatives for ConnectWise RMM.
Reviewers rate IT Service Provider Project Management highest, with a score of 10.
The most common users of ConnectWise RMM are from Small Businesses (1-50 employees).
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Reviews and Ratings
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October 08, 2022
The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology
I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical servers and workstation are up and running 100% of the time. My clients can create tickets for support and the automation process is very efficient for us to quickly jump on the computer to fix whatever is needed. It is also very good at identifying computer that are acting suspiciously like they are being attacked by malware of viruses.
- Automation of actions that we as IT consultant have to routinely implement.
- Great ticketing system.
- A very good proactive instead of reactive tool for my industry.
- Notifying of strange behavior on the network or on a specific computer.
- Cost is always an issue for a small IT company like mine.
- Some automation processes are not included in this software pack which then leads us to purchase my services from ConnectWise RMM
- Risk analysis reports would be a great tool to have even though it has some capabilities the customization is difficult and confusing
October 06, 2022
Feature-Rich RMM Suite
ConnectWise RMM allows our organization to provide remote assistance, monitoring, information gathering and other processes for our clients that wish for us to manage their devices. It allows for a much easier time managing these systems, providing remote support, and generally managing them. We use them for a majority of our clients, and it allows us to more easily (at a glance) review their systems.
- Provides lightweight, easy to install software agent to deploy to client devices
- Robust reporting, including hardware & installed software reports
- Provides generally stable service for remote access to client devices
- The agent service used for RMM access is known to fail, and needs to be restarted on occasion
- Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work
- Needs more documentation
April 15, 2022
insightful
We use ConnectWise to monitor our clients throughout the City. The product allows us to work remotely in a quick and precise manner. The remote capacity of the product allows us to remote in on our clients and the alerting technology works in unison with our ticketing system.
- Intuitive Scripting
- Dynamic Device grouping
- Intelligent monitoring
- Reporting & Data insights
- It runs heavy on the resources of the computer.
- Sometimes the Updates are a little behind.
- The message tab open up in the background.
January 06, 2022
ConnectWise Command - Daily use
We use the ConnectWise Command daily to support our clients. Mostly there are not any issues using the product. However, when there is an issue, NOC support or Product support is able to take over the issue and resolve it as long as you open a chat or call them. If you email support this issue will linger in the ticketing system.
- Notify via email issues with desktops and servers
- NOC support - Fix and Reboot option - NOC is able to resolve 99% of server related issues
- We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
- Setting up MAC users is not easy
- resolving existing tickets in the portal - understanding the ConnectWise notes
- Account Management - Since ConnectWise took over, we have no idea who our account management team is.
- Patch Management needs more improvement
October 22, 2020
A sleeper RMM for tomorrow's Service Provider
- Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
- Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
- Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.
- The merger with ConnectWise has caused a lot of what was good about the partnership to fall off. As such, the outlook is grim as it seems it will be a long road to get the tools, and people fully aligned and integrated.
- Developmentally the tool is very in-between in places. A much older slower system is on the way out and the new stuff is great. But it's often not as reliable and there is still a lot that needs updating.
- Organization/layout in general is confusing and suffers greatly as a result of the slow transition to the newer/improved system. It's easy for new users to get lost/not know how or where to look for the best information/task execution.
July 16, 2019
Continuum RMM at a Glance
- Server monitoring and notification
- Desktop Patch management
- Network operation center (NOC) support for projects and issue resolution
- Internal Help Desk options
- Patch testing
- Desktop Project management
- Partner Communications
January 08, 2019
Continuum RMM - Best Bang for Your Buck
- Great customer support.
- Great at windows updates.
- Great for setting up new clients.
- Better reporting.
- Patching can still use some help.