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ConnectWise RMM

ConnectWise RMM

Overview

What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself…

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Learn from top reviewers

The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology

Rating: 10 out of 10
October 8, 2022
IncentivizedVetted ReviewVerified User
I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical servers and workstation are up and running ...
Continue reading
John Besedic
Executive - Information Technology
Owner
Neuvision
ConnectWise RMM3 years of experience

Feature-Rich RMM Suite

Rating: 7 out of 10
October 6, 2022
IncentivizedVetted ReviewVerified User
ConnectWise RMM allows our organization to provide remote assistance, monitoring, information gathering and other processes for our clients that wish for us to manage their de...
Continue reading
Verified user
Engineer
ConnectWise RMM2 years of experience

insightful

Rating: 10 out of 10
April 15, 2022
IncentivizedVetted ReviewVerified User
We use ConnectWise to monitor our clients throughout the City. The product allows us to work remotely in a quick and precise manner. The remote capacity of the product allows ...
Continue reading
Verified user
Technician
ConnectWise RMM8 years of experience

ConnectWise Command - Daily use

Rating: 4 out of 10
January 6, 2022
IncentivizedVetted Review
We use the ConnectWise Command daily to support our clients. Mostly there are not any issues using the product. However, when there is an issue, NOC support or Product support...
Continue reading
Mike Smith
Administrator - Information Technology
IT Director
BrevAll Technologies, Inc.
ConnectWise RMM5 years of experience

A sleeper RMM for tomorrow's Service Provider

Rating: 5 out of 10
October 22, 2020
IncentivizedVetted ReviewVerified User
Continue reading
Verified user
Manager
ConnectWise RMM3 years of experience

Continuum RMM at a Glance

Rating: 9 out of 10
July 16, 2019
IncentivizedVetted ReviewVerified User
Continue reading
Dale Bradford
Engineer - Information Technology
Network Administrator
Leap Managed IT
ConnectWise RMM5 years of experience

Continuum RMM - Best Bang for Your Buck

Rating: 8 out of 10
January 8, 2019
IncentivizedVetted ReviewVerified User
Continue reading
Rob Rotundo
Manager - Information Technology
Service Manager
Professional Computer Associates
ConnectWise RMM10 years of experience
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Pricing

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ConnectWise RMM

ConnectWise RMM

N/A
Unavailable

What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.connectwise.com/platform/re…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is ConnectWise RMM?

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their RMM. Key product highlights include:

  • A single interface that allows partners to manage their tech stack with ease
  • A simple onboarding and adoption process that enables partners to adopt solutions more quickly and experience ROI sooner
  • Automation and deep customization in one solution
  • The ability to fill talent gaps and offload repetitive tasks to ConnectWise's expert services team
  • Leveraging automation to reduce risk and improve operational efficiency

ConnectWise RMM Features

  • Supported: Scripting
  • Supported: Policy-based automation
  • Supported: Custom desktop alerting
  • Supported: Proactive patch management

ConnectWise RMM Video

ConnectWise RMM Integrations

ConnectWise RMM Competitors

ConnectWise RMM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

N-able N-sight RMM and Datto RMM are common alternatives for ConnectWise RMM.

Reviewers rate IT Service Provider Project Management highest, with a score of 10.

The most common users of ConnectWise RMM are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(27)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ConnectWise RMM is widely used by organizations to effectively manage and monitor a large number of computers. With its ability to install updates and ensure the proper functioning of critical servers and workstations, ConnectWise RMM has become an invaluable tool for IT teams. Users praise the software's automation process, which enables them to quickly address and resolve issues on their computers. By creating support tickets, clients can easily communicate their problems, allowing IT professionals to provide timely assistance and solutions.

One of the standout features of ConnectWise RMM is its capability to identify suspicious computer behavior that may indicate malware or virus attacks. This proactive approach helps organizations mitigate security risks and protect their systems from potential threats. On a daily basis, ConnectWise Command is accessed to provide support to clients, and any issues that arise can be promptly resolved by contacting NOC support or Product support through chat or phone.

With its remote assistance and monitoring capabilities, ConnectWise RMM allows organizations to efficiently manage clients' devices. The product simplifies system management, remote support, and overall device management for a majority of clients. Additionally, ConnectWise RMM seamlessly integrates with ticketing systems, enabling quick and precise remote work while maintaining a streamlined workflow. Whether it's monitoring clients throughout a city or providing remote assistance for geographically dispersed teams, ConnectWise RMM has proven to be a reliable solution for efficient device management and support.

Useful server monitoring and notification feature: Many users have found the server monitoring and notification feature to be particularly useful in identifying strange behavior on the network or specific computers. It has helped them resolve issues in a timely manner.

Robust reporting capabilities: Several reviewers appreciate the robust reporting capabilities of the software, including hardware and installed software reports. This feature provides valuable insights into client devices and helps in managing inventory efficiently.

Excellent NOC support option: According to multiple users, the NOC support option is excellent and has been able to resolve 99% of server-related issues. This proactive approach to issue resolution ensures smooth operations for customers.

Difficult Customization: Some users have found it challenging and confusing to customize the software according to their specific needs, leading to frustration and difficulties in adapting the system to their workflows.

Lack of Clarity in Account Management: Several reviewers have expressed concerns about a lack of clarity regarding their account management team since ConnectWise took over. This has resulted in confusion and uncertainty when trying to address account-related issues or receive necessary support.

Reliability Issues and Updates: Many users have reported reliability issues with the software due to its transitional state between older and newer systems. The older system is slower, while the new system has experienced reliability issues requiring frequent updates. These inconsistencies have impacted user experience and productivity negatively.

Reviews

(1-7 of 7)
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The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology

Rating: 10 out of 10
Incentivized
October 08, 2022
JB
John Besedic
Owner
Neuvision (Information Technology and Services, 1-10 employees)
Vetted Review
Verified User
ConnectWise RMM
3 years of experience
View profile
Use Cases and Deployment Scope
I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical servers and workstation are up and running 100% of the time. My clients can create tickets for support and the automation process is very efficient for us to quickly jump on the computer to fix whatever is needed. It is also very good at identifying computer that are acting suspiciously like they are being attacked by malware of viruses.
Pros and Cons
  • Automation of actions that we as IT consultant have to routinely implement.
  • Great ticketing system.
  • A very good proactive instead of reactive tool for my industry.
  • Notifying of strange behavior on the network or on a specific computer.
Likelihood to Recommend
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.

Feature-Rich RMM Suite

Rating: 7 out of 10
Incentivized
October 06, 2022
Verified User
Vetted Review
Verified User
ConnectWise RMM
2 years of experience
Use Cases and Deployment Scope
ConnectWise RMM allows our organization to provide remote assistance, monitoring, information gathering and other processes for our clients that wish for us to manage their devices. It allows for a much easier time managing these systems, providing remote support, and generally managing them. We use them for a majority of our clients, and it allows us to more easily (at a glance) review their systems.
Pros and Cons
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
Likelihood to Recommend
It is well suited for environments with a large number of users (think MSPs) that need remote access, and quickly getting to a client site is either not an option, or will greatly increase delays in support. It also works well to monitor client devices and make decisions based on the robust reporting offered (hardware, installed OS version, OS Patching, etc.). It is not very well suited for small environments or single businesses due to cost, and management required.

insightful

Rating: 10 out of 10
Incentivized
April 15, 2022
Verified User
Vetted Review
Verified User
ConnectWise RMM
8 years of experience
Use Cases and Deployment Scope
We use ConnectWise to monitor our clients throughout the City. The product allows us to work remotely in a quick and precise manner. The remote capacity of the product allows us to remote in on our clients and the alerting technology works in unison with our ticketing system.
Pros and Cons
  • Intuitive Scripting
  • Dynamic Device grouping
  • Intelligent monitoring
  • Reporting & Data insights
Likelihood to Recommend
The process tab is extremely useful in shutting down programs on a computer instead of having to navigate thru the computer itself. This feature has helped in clearing out issues of the computer and led to a faster resolution of the problem. The process tab also displayed the memory which helped in diagnosing other problems.

ConnectWise Command - Daily use

Rating: 4 out of 10
Incentivized
January 06, 2022
MS
Mike Smith
IT Director
BrevAll Technologies, Inc. (Information Technology & Services, 11-50 employees)
Vetted Review
Reseller
ConnectWise RMM
5 years of experience
Use Cases and Deployment Scope
We use the ConnectWise Command daily to support our clients. Mostly there are not any issues using the product. However, when there is an issue, NOC support or Product support is able to take over the issue and resolve it as long as you open a chat or call them. If you email support this issue will linger in the ticketing system.
Pros and Cons
  • Notify via email issues with desktops and servers
  • NOC support - Fix and Reboot option - NOC is able to resolve 99% of server related issues
Likelihood to Recommend
For a single pane of glass, access to all of our clients is easy and well suited for our environment and any MSP. Getting reports from the system is an all-or-nothing approach. Removing the extra customer data is cumbersome at best.

A sleeper RMM for tomorrow's Service Provider

Rating: 5 out of 10
Incentivized
October 22, 2020
Verified User
Vetted Review
Verified User
ConnectWise RMM
3 years of experience
Pros and Cons
  • Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
  • Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
  • Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.
Likelihood to Recommend
Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.

Continuum RMM at a Glance

Rating: 9 out of 10
Incentivized
July 16, 2019
DB
Dale Bradford
Network Administrator
Leap Managed IT (Information Technology and Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise RMM
5 years of experience
View profile
Pros and Cons
  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Likelihood to Recommend
One area that Continuum RMM is well suited in would be the notification aspect. They do well with notifying us of issues with our servers. They monitor up/down status, hardware issues, and even DHCP conflict issues. One area that needs work is the test and blacklist windows patches. We have had a couple of instances where they released a Microsoft patch and multiple endpoints we manage were affected, which took quite a bit of time for us to resolve.

Continuum RMM - Best Bang for Your Buck

Rating: 8 out of 10
Incentivized
January 08, 2019
RR
Rob Rotundo
Service Manager
Professional Computer Associates (Information Technology and Services, 11-50 employees)
Vetted Review
Verified User
ConnectWise RMM
10 years of experience
View profile
Pros and Cons
  • Great customer support.
  • Great at windows updates.
  • Great for setting up new clients.
Likelihood to Recommend
Continuum RMM is well suited for medium to large MSPs. It would also work well for smaller MSPs but cost becomes prohibitive. It allows a smaller staff to manage a larger volume of clients and machines. This is where the cost becomes effective. A single or double staffed company probably would not benefit from this program, or be able to afford it.
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