ConnectWise RMM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise RMM	Score 8.1 out of 10	N/A	ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…	N/A

Pricing

ConnectWise RMM

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ConnectWise RMM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

—

More Pricing Information

See Pricing

Community Pulse
	ConnectWise RMM
Considered Both Products	ConnectWise RMM Verified User Engineer Chose ConnectWise RMM We are not a fan of Kaseya's business practices and have moved away from them. We find ConnectWise fairer and easier to work with. Automate was our long-term RMM. RMM deeply simplifies scripting and access. The web version of LabTech was very clunky, and we experienced frequent … Incentivized Helpful? John Besedic Owner Chose ConnectWise RMM ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and … Incentivized Helpful? Verified User Technician Chose ConnectWise RMM ConnectWise is the only product we have used and we have become accustomed to the way the product blends in with our day-to-day operations. Incentivized Helpful? MS Mike Smith IT Director Chose ConnectWise RMM Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and … Incentivized Helpful? Verified User Manager Chose ConnectWise RMM Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in … Incentivized Helpful? Dale Bradford Network Administrator Chose ConnectWise RMM The one thing we liked about over the two listed above were the "all in one" solution, and how Continuum keeps moving to include items other than just RMM, they really are striving to be a solutions provider for managed IT companies. I have mentioned before, the ability to put … Incentivized Helpful? Rob Rotundo Service Manager Chose ConnectWise RMM At the time that we were testing out LabTech, it was slightly cheaper BUT lacked many of the features, such as live human support and NOC. Everything depended on scripts fixing the issues. What if the scripts fail? Well, then it's on you to figure out why and fix it. No help … Incentivized Helpful?

Features

ConnectWise RMM

Application Performance Management

Comparison of Application Performance Management features of Product A and Product B
	ConnectWise RMM 8.5 1 Ratings 18% above category average
Virtualization monitoring	9.01 Ratings
IT Asset Discovery	8.01 Ratings

Monitoring Tasks

Comparison of Monitoring Tasks features of Product A and Product B
	ConnectWise RMM 8.7 1 Ratings 20% above category average
Remote monitoring	9.01 Ratings
Network device monitoring	9.01 Ratings
Activity Monitoring	8.01 Ratings

Management Tasks

Comparison of Management Tasks features of Product A and Product B
	ConnectWise RMM 8.5 1 Ratings 23% above category average
Patch Management	8.01 Ratings
Policy-based automation	9.01 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	ConnectWise RMM 9.6 1 Ratings 31% above category average
Attended device access	8.01 Ratings
Unattended device access	10.01 Ratings
Virtual device access	10.01 Ratings
Multiple-display support	10.01 Ratings
Multiple concurrent sessions	10.01 Ratings

Best Alternatives
	ConnectWise RMM
Small Businesses	Action1 Score 9.6 out of 10
Medium-sized Companies	Action1 Score 9.6 out of 10
Enterprises	TeamViewer Score 8.6 out of 10
All Alternatives	View all alternatives

User Ratings
	ConnectWise RMM
Likelihood to Recommend	9.0 (8 ratings)
Usability	8.0 (1 ratings)

User Testimonials
	ConnectWise RMM
Likelihood to Recommend	ConnectWise CW RMM is well suited to managing Windows-based environments, automating routine tasks, and providing remote system access. It maintains SOC 2 compliance and offers options such as consent-to-control. It gives excellent visibility into backup status and system events. Built-in reports make it easy to evaluate environment changes. The Auvik network monitoring is vastly better than what we had with Lab Tech. Incentivized Verified User Anonymous Read full review
Pros	ConnectWise Automation of actions that we as IT consultant have to routinely implement. Great ticketing system. A very good proactive instead of reactive tool for my industry. Notifying of strange behavior on the network or on a specific computer. Incentivized John Besedic Owner Read full review
Cons	ConnectWise The agent service used for RMM access is known to fail, and needs to be restarted on occasion Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work Needs more documentation Incentivized Verified User Anonymous Read full review
Usability	ConnectWise If I were new to remote management and had no experience with previous platforms, I might have rated this higher. Coming from Labtech's data views and customizable screens, I found some things easier to find. Incentivized Verified User Anonymous Read full review
Alternatives Considered	ConnectWise Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and ConnectWise Command lets us do our job efficiently as possible. Incentivized MS Mike Smith IT Director Read full review
Return on Investment	ConnectWise The product upgrades stay up to date with our business needs. The product is an important part of our overall budget. The product helps with the planning and success of our Department. Incentivized Verified User Anonymous Read full review
ScreenShots