ConnectWise RMM vs. itemit

ConnectWise RMM

ConnectWise RMM

28 Reviews and Ratings

itemit

itemit

0 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise RMM	Score 8.2 out of 10	N/A	ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…	N/A
itemit	Score 0.0 out of 10	Small Businesses (1-50 employees)	itemit is a cloud-based asset tracking platform that gives organisations complete visibility and control over all their physical and digital assets – from IT devices and medical equipment to tools, machinery, and infrastructure. With its web and mobile apps, users can tag assets using QR codes, barcodes, GPS trackers or RFID tags, assign them to people, locations or projects, manage bookings, schedule maintenance tasks, and generate real-time reports, all from one central dashboard. By…	$399 per year per user

Pricing

ConnectWise RMM

itemit

Editions & Modules

No answers on this topic

Starter (500 assets): $33.25
per month (billed annually) per user
Pro (500 assets): $124.92
per month (billed annually)
Industrial (2000 assets): $374.92
per month (billed annually)

Offerings

Pricing Offerings
ConnectWise RMM	itemit
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

—

Monthly billing also available. Higher asset volumes available.

More Pricing Information

Community Pulse
	ConnectWise RMM	itemit

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	ConnectWise RMM	itemit
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User Ratings
	ConnectWise RMM	itemit
Likelihood to Recommend	7.3 (7 ratings)	- (0 ratings)

User Testimonials
	ConnectWise RMM	itemit
Likelihood to Recommend	ConnectWise ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells. Incentivized John Besedic Owner Read full review	RedBite Solutions Ltd. No answers on this topic
Pros	ConnectWise Provides lightweight, easy to install software agent to deploy to client devices Robust reporting, including hardware & installed software reports Provides generally stable service for remote access to client devices Incentivized Verified User Anonymous Read full review	RedBite Solutions Ltd. No answers on this topic
Cons	ConnectWise We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs Setting up MAC users is not easy resolving existing tickets in the portal - understanding the ConnectWise notes Account Management - Since ConnectWise took over, we have no idea who our account management team is. Patch Management needs more improvement Incentivized MS Mike Smith IT Director Read full review	RedBite Solutions Ltd. No answers on this topic
Alternatives Considered	ConnectWise Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled... Incentivized Verified User Anonymous Read full review	RedBite Solutions Ltd. No answers on this topic
Return on Investment	ConnectWise The product upgrades stay up to date with our business needs. The product is an important part of our overall budget. The product helps with the planning and success of our Department. Incentivized Verified User Anonymous Read full review	RedBite Solutions Ltd. No answers on this topic
ScreenShots		itemit Screenshots