ConnectWise RMM vs. Virima

It did some things well, but it also struggled with some areas, as mentioned. It covered most of the core functions you would expect from an RMM, but it didn't really go above and beyond. I also found that it wasn't innovative enough for my liking, so it would be hard to really recommend this to someone considering what else is out there.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The reason why i would recommend Virima its because they offer most excellent SaaS solution which is bound to solve the most stringent IT assets and services management problems. Has a graphical representation for changes to provide better insights. Helps to monitor our network and enhance security highly. I love the support team they are very responsive and easy to reach at.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Grouping/Reporting: static organization as well as dynamically and quickly getting inventory and other machine-based information
• Out-sourced teams do a good job of handling small things without much input as long as you are clear and concise.
• Patching is likely the best thing about their platform. Windows patch testing is actually performed in house and they make recommendations for you. Allowing you to push through patches if you know someone needs something. But this is a major task that very few if anyone else does.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Virima is outstanding in relation to information Technology asset tracking.
• Great in in terms of company or organization contract management.
• excellent in terms of license management.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Cost is always an issue for a small IT company like mine.
• Some automation processes are not included in this software pack which then leads us to purchase my services from ConnectWise RMM
• Risk analysis reports would be a great tool to have even though it has some capabilities the customization is difficult and confusing

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Offers a vivid service mapping feature that represents the full picture of how business services are supported and what is occurring at the application, computes, and network layer that could be impacting availability performance.
• Application dependency mapping.
• IT Assets Management.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

It is not that intuitive to use and requires some learning about what the buttons do and where everything is placed. Even after learning what everything does, it is not that customizable; it sometimes feels like fighting the RMM rather than doing work.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We are not a fan of Kaseya's business practices and have moved away from them. We find ConnectWise fairer and easier to work with. Automate was our long-term RMM. RMM deeply simplifies scripting and access. The web version of LabTech was very clunky, and we experienced frequent problems with the app. We have been using RMM for the better part of a year and have not experienced any issues that prevent access to the platform so far.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations.
• BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans
• NOC services for the servers are the best. Support is on top of the server for anything needed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Excellence in our company licensing management.
• Outstanding in terms of Information Technology asset tracking.
• Services mapping in the company.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info