ConSol CM/Helpdesk vs. TOPdesk
ConSol CM/Helpdesk vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ConSol CM/Helpdesk | Mid-Size Companies (51-1,000 employees) | Workflow-based IT help desk and support software with self-service portal The software solution ConSol CM/Helpdesk offers users important functionalities for IT support and helpdesk for customers and employees. Incidents and inquiries can be processed and solved. The causes of malfunctions can be analyzed in a targeted manner. Incoming inquries via e-mail, web form or self-service portal are automatically recorded and case-dependant - by workflow logic - forwarded to the… | $23.50 Full version inkl. 5 concurrent user | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
ConSol CM/Helpdesk | TOPdesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Required | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
ConSol CM/Helpdesk | TOPdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ConSol CM/Helpdesk | TOPdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ConSol CM/Helpdesk | TOPdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.7 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.2 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
ConSol CM/Helpdesk | TOPdesk | |
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Likelihood to Recommend | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Pros | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Cons | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Likelihood to Renew | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Usability | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Reliability and Availability | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Performance | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Support Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
In-Person Training | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Online Training | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Implementation Rating | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Alternatives Considered | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Scalability | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
Return on Investment | ConSol Consulting & Solutions Software GmbH No answers on this topic | TOPdesk |
ScreenShots | ConSol CM/Helpdesk Screenshots |