What users are saying about

ContactPigeon vs Customer.io

ContactPigeon
5 Ratings
Customer.io
20 Ratings

ContactPigeon

5 Ratings
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Score 8.6 out of 100

Based on 5 reviews and ratings

Customer.io

20 Ratings
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Score 8.9 out of 100

Based on 20 reviews and ratings

Attribute Ratings

  • Customer.io is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

ContactPigeon

91%
3 Ratings
9.7

Customer.io

97%
7 Ratings

Likelihood to Renew

9.1

ContactPigeon

91%
1 Rating

Customer.io

N/A
0 Ratings

Support Rating

9.1

ContactPigeon

91%
1 Rating

Customer.io

N/A
0 Ratings

Likelihood to Recommend

ContactPigeon

It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.

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Makis Paraskevopoulos | TrustRadius Reviewer
Makis Paraskevopoulos
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Customer.io

If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.

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Santiago Valdés | TrustRadius Reviewer
Santiago Valdés
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Pros

ContactPigeon

  • Customized newsletters with segmentations to target specific customers according to their visits in our website.
  • Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
  • Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

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Anonymous | TrustRadius Reviewer
Verified User
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Customer.io

  • Workflow building and management.
  • Extremely flexible and integrates easily with other services.
  • Solid email builder.
  • Webhook makes it easy to send and receive data in event-driven contexts.
  • Support for liquid makes highly detailed personalization possible in every message.

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Joel McLean | TrustRadius Reviewer
Joel McLean
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Cons

ContactPigeon

  • The UI is too complex sometimes (hopefully their support is always there for us!)

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Apostolis Lianos | TrustRadius Reviewer
Apostolis Lianos
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Customer.io

  • I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
  • One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)

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Ted Bennett | TrustRadius Reviewer
Ted Bennett
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Pricing Details

ContactPigeon

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$198 per month/billed annually

ContactPigeon Editions & Modules

Edition
Standard$198.001
Pro$385.001
Enterprise$980.001
  1. per month/billed annually
Additional Pricing Details
—

Customer.io

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$150 per month

Customer.io Editions & Modules

—
Additional Pricing Details
Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

Likelihood to Renew

ContactPigeon

ContactPigeon 9.1
Based on 1 answer
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.

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Makis Paraskevopoulos | TrustRadius Reviewer
Makis Paraskevopoulos
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Customer.io

No score
No answers yet
No answers on this topic

Support Rating

ContactPigeon

ContactPigeon 9.1
Based on 1 answer
It is honestly the best support team I've ever seen, always ready and willing to help.

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Makis Paraskevopoulos | TrustRadius Reviewer
Makis Paraskevopoulos
View all 1 answers on this topic

Customer.io

No score
No answers yet
No answers on this topic

Alternatives Considered

ContactPigeon

[I] haven't used other [products].

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Anonymous | TrustRadius Reviewer
Verified User
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Customer.io

Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.

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Sean Anderson | TrustRadius Reviewer
Sean Anderson
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Return on Investment

ContactPigeon

  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.

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Apostolis Lianos | TrustRadius Reviewer
Apostolis Lianos
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Customer.io

  • Fast testing for new products to specific groups. It saves a lot of time and money.
  • Removed workload from marketing = more time to make it better.
  • Better contact with specific groups, seeing a increase in sales because of this.

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Mike Koolwijk | TrustRadius Reviewer
Mike Koolwijk
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