ContactPigeon vs Customer.io

Likelihood to Recommend

It is a platform with all the requisite features to meet the needs of a complete digital marketing campaign: email marketing with countless automation rules, pop-ups that serve as simple sign-ups or even as cross-sell and up-sell tools, push notifications with ready-made templates for vital functions like browse and cart abandonment, the ability to create offsite landing pages, creation of Facebook ads, and much much more. I really can't think of one scenario in which ContactPigeon won't provide solid solutions.

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Makis Paraskevopoulos

Digital Content Manager

TraumacareHealth, Wellness and Fitness, 11-50 employees

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If you have a very small database of people, then probably the whole integration isn't justified. If you have a small business and don't plan to scale much, don't do it. It will be expensive for what you can get elsewhere (Mailchimp).If you want a scalable and powerful platform, that will take some time to pay off, and you can wait, then do it. Once you get integrated and start sending events and attributes, the things you can do are almost limitless.

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Santiago Valdés

Cofounder / Marketing, Growth, Technology, Experience

VestuáRetail, 11-50 employees

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Feature Rating Comparison

ContactPigeon

Customer.io

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

ContactPigeon

Customer.io

Dashboards

Standard reports

Custom reports

Pros

Customized newsletters with segmentations to target specific customers according to their visits in our website.
Landing pages, with [graphics] we create. It creates a special link for every campaign/landing page for use in our advertisements.
Pop ups in site. [We] can have pop ups in every page of our site. [We] want [this] in order to inform our customers for extra [discounts] [or] [gifts].

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Verified User

Project Manager in Marketing

Pharmaceuticals Company, 11-50 employees

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Workflow building and management.
Extremely flexible and integrates easily with other services.
Solid email builder.
Webhook makes it easy to send and receive data in event-driven contexts.
Support for liquid makes highly detailed personalization possible in every message.

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Joel McLean

Growth Product Manager

First.Real Estate, 51-200 employees

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Cons

The UI is too complex sometimes (hopefully their support is always there for us!)

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Apostolis Lianos

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

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I may be missing it in the UI, but a place to see the list of emails who qualify for a certain email.
One easy to view chart of all our automated/lifecycle emails to see what a given user would see over their customer journey. (This is really just a feature request/idea - the product itself is really awesome.)

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Ted Bennett

User Engagement

AppcuesComputer Software, 11-50 employees

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Likelihood to Renew

ContactPigeon 9.1

Based on 1 answer

I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.

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Makis Paraskevopoulos

Digital Content Manager

TraumacareHealth, Wellness and Fitness, 11-50 employees

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No score

No answers yet

No answers on this topic

Support Rating

ContactPigeon 9.1

Based on 1 answer

It is honestly the best support team I've ever seen, always ready and willing to help.

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Makis Paraskevopoulos

Digital Content Manager

TraumacareHealth, Wellness and Fitness, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

[I] haven't used other [products].

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Verified User

Project Manager in Marketing

Pharmaceuticals Company, 11-50 employees

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Customer.io was really the first pure, full-featured drip email program on the market and as far as I know, it's still the simplest and best overall for that specific function. SendGrid has also added drip campaign features, but I would seriously evaluate Customer.io against any other drip email provider because they really have all the key elements you need to make it work.

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Sean Anderson

Director of Operations

MyTimeInternet, 11-50 employees

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Return on Investment

25% growth in Email orders (YoY).
Higher open rates up to +46%.

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Apostolis Lianos

eCommerce Manager

tetragonobookstores.grRetail, 11-50 employees

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Fast testing for new products to specific groups. It saves a lot of time and money.
Removed workload from marketing = more time to make it better.
Better contact with specific groups, seeing a increase in sales because of this.

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Mike Koolwijk

Marketing Automation & SEO Specialist

Klantenfabriek.nlMarketing & Advertising, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

ContactPigeon Editions & Modules

Edition

Standard	$198.00¹
Pro	$385.00¹
Enterprise	$980.00¹

per month/billed annually

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

Customer.io Editions & Modules

—

Additional Pricing Details

Our basic plan starts at $150 a month and includes 12,000 profiles and up to a million messages. Our premium plan starts at $1,000 a month with an annual contract, dedicated CSM, and much more.

Rating Summary

ContactPigeon

Customer.io

ContactPigeon

Customer.io

ContactPigeon

Customer.io

ContactPigeon

Customer.io

Likelihood to Recommend

ContactPigeon

Customer.io

Feature Rating Comparison

WYSIWYG email editor

Dynamic content

Ability to test dynamic content

A/B testing

Mobile optimization

Email deliverability reporting

List management

Triggered drip sequences

Dashboards

Standard reports

Custom reports

Pros

ContactPigeon

Customer.io

Cons

ContactPigeon

Customer.io

Likelihood to Renew

ContactPigeon

Customer.io

Support Rating

ContactPigeon

Customer.io

Alternatives Considered

ContactPigeon

Customer.io

Return on Investment

ContactPigeon

Customer.io

Screenshots

ContactPigeon

Customer.io

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

ContactPigeon Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Customer.io Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison