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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Contivio.com

    Score8.5 out of 10
    N/AContivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A

    Convoso

    N/AN/AConvoso, headquartered in Los Angeles, supports omnichannel contact center software for sales and lead generation teams. Since 2006, Convoso has developed and offered a cloud-based dialer solution to help small business to enterprise-level outbound call centers convert leads faster while supporting TCPA compliance.N/A
    Pricing
    Contivio.comConvoso
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Contivio.comConvoso
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    Contivio.comConvoso
    Contact Center Software
    Comparison of Contact Center Software features of Contivio.com and Convoso
    Feature
    Contivio.com
    7.7
    3 Ratings
    9% below category average
    Convoso
    -
    Ratings
    Agent dashboard8.01 Ratings00 Ratings
    Validate callers9.02 Ratings00 Ratings
    Outbound response9.01 Ratings00 Ratings
    Call forwarding8.03 Ratings00 Ratings
    Click-to-call (CTC)9.03 Ratings00 Ratings
    Warm transfer8.02 Ratings00 Ratings
    Interactive voice response8.01 Ratings00 Ratings
    REST APIs5.01 Ratings00 Ratings
    Call scripts5.01 Ratings00 Ratings
    Call tracking7.03 Ratings00 Ratings
    Multichannel integration7.02 Ratings00 Ratings
    CRM software integration9.02 Ratings00 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Contivio.com and Convoso
    Feature
    Contivio.com
    7.0
    2 Ratings
    17% below category average
    Convoso
    -
    Ratings
    Inbound call routing7.01 Ratings00 Ratings
    Omnichannel inbound routing6.01 Ratings00 Ratings
    Recording8.02 Ratings00 Ratings
    Quality management6.02 Ratings00 Ratings
    Call analytics6.02 Ratings00 Ratings
    Historical reporting8.01 Ratings00 Ratings
    Live reporting8.01 Ratings00 Ratings
    Customer surveys6.01 Ratings00 Ratings
    Customer interaction analytics8.02 Ratings00 Ratings
    Best Alternatives
    Contivio.comConvoso
    Small Businesses
    Zendesk Talk
    Score8.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Piper the AI SDR by Qualified
    Score8.9 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    Conversica
    Score4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Contivio.comConvoso
    Likelihood to Recommend
    8.0
    (3 ratings)
    -
    (0 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Contivio.comConvoso
    Likelihood to Recommend
    Contivio.com
    I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
    Incentivized
    Read full review
    Convoso
    No answers on this topic
    Pros
    Contivio.com
    • Integration into our system
    • Customer support is fairly fast but always solves any issues we have
    • Connects our customers with us in a streamlined way
    Incentivized
    Read full review
    Convoso
    No answers on this topic
    Cons
    Contivio.com
    • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
    • No web portal for easily adjusting call forwarding or status
    • Requires signing in and out every day because it will log out randomly.
    Incentivized
    Read full review
    Convoso
    No answers on this topic
    Likelihood to Renew
    Contivio.com
    I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
    Incentivized
    Read full review
    Convoso
    No answers on this topic
    Usability
    Contivio.com
    Setting it up can be daunting, but once it's set up, it works great. The admin interface can be a bit confusing as well. It could be better.
    Incentivized
    Read full review
    Convoso
    No answers on this topic
    Alternatives Considered
    Contivio.com
    Jive is behind the times in terms of user interface and functionality.
    Incentivized
    Read full review
    Convoso
    No answers on this topic
    Return on Investment
    Contivio.com
    • It aids the operations and sales team to keep track of client call data and this is particularly helpful for tracking sales leads.
    • Losing out on an important conversation because either you got logged out in between or the call did not get recorded are two scenarios that are common cons with Contivio.
    • The features that show up on the screen when logged in to the application can sometimes be overwhelming because you don't need to use all the features in one go and some can be hidden for later use when searched for.
    Incentivized
    Read full review
    Convoso
    No answers on this topic
    ScreenShots