Contivio.com vs. Nectar Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contivio.com
Score 8.7 out of 10
N/A
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
Nectar Desk
Score 8.0 out of 10
Small Businesses (1-50 employees)
Nectar Desk is call center software for a wide variety of industries. It includes a complete suite of call center software features such as call recording, IVRs and call transfers. Additionally, it integrates with many CRM platforms in order to ensure that agents can work efficiently between Nectar Desk and their CRM. It also has advanced agent analytics which allow users to analyze their agents’ performance and make staffing adjustments as necessary.N/A
Pricing
Contivio.comNectar Desk
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Contivio.comNectar Desk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Contivio.comNectar Desk
Top Pros
Top Cons
Features
Contivio.comNectar Desk
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Contivio.com
8.0
2 Ratings
4% below category average
Nectar Desk
9.2
1 Ratings
10% above category average
Validate callers8.01 Ratings10.01 Ratings
Call forwarding8.02 Ratings10.01 Ratings
Click-to-call (CTC)8.02 Ratings10.01 Ratings
Warm transfer9.01 Ratings10.01 Ratings
Call tracking7.02 Ratings9.01 Ratings
Multichannel integration8.01 Ratings8.01 Ratings
CRM software integration8.01 Ratings8.01 Ratings
Agent dashboard00 Ratings9.01 Ratings
Outbound response00 Ratings9.01 Ratings
Predictive dialing00 Ratings9.01 Ratings
Interactive voice response00 Ratings10.01 Ratings
REST APIs00 Ratings9.01 Ratings
Call scripts00 Ratings9.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Contivio.com
7.0
1 Ratings
16% below category average
Nectar Desk
8.6
1 Ratings
4% above category average
Recording7.01 Ratings9.01 Ratings
Quality management7.01 Ratings9.01 Ratings
Call analytics7.01 Ratings8.01 Ratings
Customer interaction analytics7.01 Ratings9.01 Ratings
Inbound call routing00 Ratings9.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings9.01 Ratings
Best Alternatives
Contivio.comNectar Desk
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contivio.comNectar Desk
Likelihood to Recommend
8.0
(2 ratings)
8.0
(1 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Contivio.comNectar Desk
Likelihood to Recommend
Contivio.com
I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
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NectarDesk Inc.
I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
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Pros
Contivio.com
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
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NectarDesk Inc.
  • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
  • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
  • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
  • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
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Cons
Contivio.com
  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
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NectarDesk Inc.
  • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
  • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
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Likelihood to Renew
Contivio.com
I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
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NectarDesk Inc.
No answers on this topic
Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
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NectarDesk Inc.
No answers on this topic
Return on Investment
Contivio.com
  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Read full review
NectarDesk Inc.
  • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
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ScreenShots

Nectar Desk Screenshots

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