ControlUp vs. Goverlan Reach, from EasyVista

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ControlUp
Score 8.0 out of 10
N/A
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, usage, and issues data.N/A
Goverlan Reach, from EasyVista
Score 9.0 out of 10
N/A
EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.N/A
Pricing
ControlUpGoverlan Reach, from EasyVista
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ControlUpGoverlan Reach, from EasyVista
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ControlUpGoverlan Reach, from EasyVista
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User Ratings
ControlUpGoverlan Reach, from EasyVista
Likelihood to Recommend
10.0
(3 ratings)
8.0
(1 ratings)
User Testimonials
ControlUpGoverlan Reach, from EasyVista
Likelihood to Recommend
ControlUp
An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
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EasyVista
Great for managing a single client with AD integration allowing quick troubleshooting of common issues such as password lockout and aging passwords. Remote desktop is quick and easy to find individual users. It is also easy to run power shell commands whilst the user is logged in without affecting their session to fix things in the background.
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Pros
ControlUp
  • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
  • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
  • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
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EasyVista
  • Desktop support
  • Process Automation
  • Easily Customisable Reporting
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Cons
ControlUp
  • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
  • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
  • The local program for ControlUp uses a lot of resources
  • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
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EasyVista
  • Occasional caching provides out of date information
  • Basic license needs a little more
  • Simplification of software removal would be nice
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Alternatives Considered
ControlUp
I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
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EasyVista
Overall I've found Goverlan Reach to be as good as other tools for remote desktops, with the ad integration taking it to the next level. This comes at a cost that not all will be willing to pay for, and the basic license of Goverlan Reach lacks many of the features that make the product stand out from the rest.
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Return on Investment
ControlUp
  • its licensing cost is a bit on high
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EasyVista
  • Provide support without any codes or passwords from users
  • Software inventory and version mismatch reporting
  • Deployment of updates and new software
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ScreenShots