ControlUp vs. Goverlan Reach

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ControlUp
Score 8.0 out of 10
N/A
ControlUp, from the company of the same name headquartered in San Francisco, offers an end user experience monitoring focuses on being able to easily find the root cause of IT issues, remediate directly from its UI vs. having to rely on several tools, and strategically analyze historical resources, usage, and issues data.N/A
Goverlan Reach
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
The Goverlan Remote Administration Suite from Goverlan is remote administration software for IT management.
$648
per year
Pricing
ControlUpGoverlan Reach
Editions & Modules
No answers on this topic
Standard
$648
per year
Professional
$1,428
per year
Enterprise
$2,772
per year
Offerings
Pricing Offerings
ControlUpGoverlan Reach
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details* Each operator license allows the remote management and support of an unlimited number of INTERNAL endpoints * Each license includes between 10 to 20 manageable EXTERNAL endpoints (based on edition). Additional external endpoint licence is $5 per node per year (volume discount available) * Operator licenses can be purchased on a perpetual or subscription basis
More Pricing Information
Community Pulse
ControlUpGoverlan Reach
Features
ControlUpGoverlan Reach
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ControlUp
-
Ratings
Goverlan Reach
8.5
2 Ratings
7% above category average
File transfer00 Ratings8.02 Ratings
Instant message00 Ratings9.02 Ratings
Access to sleeping/powered-off computers00 Ratings3.12 Ratings
Over-the-Internet remote session00 Ratings10.01 Ratings
Remote management of servers & workstations00 Ratings10.02 Ratings
Remote Active Directory® management00 Ratings10.02 Ratings
Centralized management dashboard00 Ratings9.02 Ratings
Session record00 Ratings9.01 Ratings
Monitoring and Alerts00 Ratings7.02 Ratings
Multi-platform remote control00 Ratings10.02 Ratings
Best Alternatives
ControlUpGoverlan Reach
Small Businesses
SolarWinds Pingdom
SolarWinds Pingdom
Score 9.5 out of 10
Getscreen.me
Getscreen.me
Score 9.6 out of 10
Medium-sized Companies
Cisco ThousandEyes
Cisco ThousandEyes
Score 9.0 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Enterprises
Nexthink
Nexthink
Score 7.4 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ControlUpGoverlan Reach
Likelihood to Recommend
10.0
(3 ratings)
10.0
(2 ratings)
User Testimonials
ControlUpGoverlan Reach
Likelihood to Recommend
ControlUp
An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")
Read full review
Goverlan, Inc
This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.
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Pros
ControlUp
  • The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
  • Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
  • ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.
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Goverlan, Inc
  • Good configurable dashboard that can be personalized per audience
  • Built in packages for monitoring standard applications that can be personalized easily
  • Simple, easy to use update deployment configuration.
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Cons
ControlUp
  • It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
  • ScoutBees module has a problem with our version of Horizon, so we can't do a login test
  • The local program for ControlUp uses a lot of resources
  • The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.
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Goverlan, Inc
  • Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
  • Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.
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Alternatives Considered
ControlUp
I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.
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Goverlan, Inc
Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.
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Return on Investment
ControlUp
  • its licensing cost is a bit on high
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Goverlan, Inc
  • With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
  • Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
  • Reporting features are invaluable to anyone wanting to truly know what is happening on their network.
Read full review
ScreenShots

Goverlan Reach Screenshots

Screenshot of Real-time user and machine management and supportScreenshot of Global IT Process AutomationScreenshot of Goverlan File Manager