ControlUp vs. Goverlan Reach

An environment where visibility of general performance metrics isn't currently done or is done with a system that is difficult to use (which was our case). An environment where resource allocation decisions need to be made (e.g. how much RAM and CPU to allocate to VM pools). An environment where a troubleshooting tool is needed (e.g. to answer the question, "Why is this person experiencing poor performance right now?")

This product is a must for any help desk that is supporting an active directory based network. Scope action capabilities also make it valuable to systems administrators etc.

Incentivized

• The triggers are very flexible and can be configured to alert on things from events in sessions to hardware failures. Script actions are what they sound like. They are scripts that can be created and run on demand or tied to a trigger. One example is that if a hard drive is low on space we have a script to clean up certain things on the drive.
• Script actions are supported by the ControlUp community. Community members can submit scripts that are reviewed by ControlUp and approved. This means more script are added over time.
• ControlUp support and sales support has been great. Our sales engineer is always willing to jump on and help us with configuration issues and standard support is quick to respond and are good at resolving issues.

Incentivized

• Good configurable dashboard that can be personalized per audience
• Built in packages for monitoring standard applications that can be personalized easily
• Simple, easy to use update deployment configuration.

Incentivized

• It seems that there is a gradual transition occurring from one interface (a local program) to another (Web). This creates confusion at times.
• ScoutBees module has a problem with our version of Horizon, so we can't do a login test
• The local program for ControlUp uses a lot of resources
• The training session focus on very large environments, which we aren't. Might be good to offer SMB sessions separately.

• Machines must be online for actions to be performed, scopes allow you to rerun them against failed objects only but really a much better option would be for client agent to check in at power on for open jobs.
• Newest version of Reach is glitchy on Windows 10 requiring the occasional restart of the application.

Incentivized

I feel all these products are good and have their strengths but for me it came down to two categories. How easy is it to find issues and cost. It seemed to me that the easiest to use is ControlUp and eG. Price broke down to ControlUp and SysTrack being lower than Goliath and eG.

Incentivized

Not as full featured for Microsoft products but better at cross platform uses. Agent-less option works better in Goverlan.

Incentivized

• its licensing cost is a bit on high

Incentivized

• With a product like this it is entirely possible that you will see large increase in Help Desk efficiency for those who are willing to take the time to fully explore its possibilities.
• Much more robust that any other remote support product I have used while still extremely cheap compared to competing products. This can bring enterprise level support options to those that may normally not be able to afford it.
• Reporting features are invaluable to anyone wanting to truly know what is happening on their network.

Incentivized